Night Auditor

Lm Services Corporation Group; St. Louis (MO); On-site; USD 17,000 - 24,000; Full time

Job summary

Hilton St Louis at the Ballpark in St. Louis, MO is seeking an Entry-Level Night Auditor to join our hotel operations. The role includes guest registration, revenue auditing, and balancing each department's income and allowances, with emphasis on accuracy and customer service during graveyard shifts.

Pay rate is $15.00 per hour, with potential flexibility for part-time or full-time shifts. A high school diploma is required, and accounting or hospitality education is preferred for advancement.

Qualifications

• High school diploma or equivalent required; associate's degree preferred in accounting or hospitality.
• Accounting experience preferred.
• Previous hotel experience required.
• Strong calculator and arithmetic skills; proficient with computer systems.

Responsibilities

• Greet guests warmly and register them promptly and accurately.
• Balance income and allowances for each department and verify room rates.
• Complete check-in data collection and input information into the system.
• Handle cash, make change, balance the house bank, and process payments.
• Answer phones promptly and deliver guest messages and mail as requested.
• Close guest accounts at check-out and resolve dissatisfaction with appropriate credits.

Skills

Customer service

Attention to detail

English communication

Computer literacy

Cash handling

Education

High School Diploma or equivalent

Associate’s Degree in Accounting/Hospitality/related field preferred

Job description

Job Details: Level: Entry, Job Location: Hilton St Louis at the Ballpark - St Louis, MO 63102, Position Type: Full-Time/Part-Time, Education Level: Not Specified, Salary Range: $15.00 Hourly, Travel Percentage: None, Job Shift: Graveyard, Job Category: Hospitality - Hotel, Position Summary

The night auditor greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates, and closes out guest accounts upon completion of stay.

Pay rate: $15.00/hr

Essential Duties

• Greet customers immediately with a friendly and sincere welcome.
• Balance the income and allowances for each individual department. Verify the correctness of each guest room rate and adjust as needed.
• Complete the registration process by obtaining data from the guest and/or reservation printout. Input information via computer or through a manual process. Provide folders reservation requests utilizing similar format as check in process.
• Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
• Promptly answer the telephone, within three rings. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.

Supportive Functions

• Other duties as assigned by the supervisor such as: cross-training, assisting PBX Operators etc.
• Report suspicious persons or activity to a supervisor immediately.

Knowledge, Skills, and Abilities

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand for long periods of time.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access, accurately input, and process information using a moderately complex computer system. Knowledge of computer assisted auditing methods.
• Hearing and visual ability to observe and detect signs of emergency situations.

Qualifications

Experience

• Accounting experience preferred. Previous hotel experience required.

Education

• High School Diploma or equivalency; Associate’s Degree in Accounting/Hospitality/related field preferred

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