Night Auditor: Balance Ledgers & Delight Guests

DoubleTree Minneapolis Park Place; Minneapolis (MN); On-site; USD 25,000 - 28,000; Part time

Job summary

DoubleTree by Hilton Hotel Minneapolis – Park Place in St. Louis Park is seeking a part-time Night Auditor to balance nightly revenue, assist guests and process overnight operations. You will handle check-ins, verify payments, and maintain accurate records in a fast-paced hotel environment.

The role emphasizes strong customer service, attention to detail, and adherence to company policies while supporting a collaborative hospitality team. Experience is preferred but not required.

Qualifications

• You must be 18 years of age or older.
• Previous Hospitality experience is preferred.
• Knowledge of Microsoft Office, Internet, 10-key.
• High School education is required.
• Ability to complete Front Desk Agent duties and process night audit in compliance with company policies and procedures.
• Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.
• Positive service orientation — actively looking for ways to help people.
• Ability to demonstrate active listening — listen and respond appropriately.
• Knowledge of customer service principles and processes and how to meet quality standards.
• Knowledge of administrative and clerical procedures and systems.
• Knowledge of English language spelling and grammar.
• Must be able to complete all duties with or without reasonable accommodations.

Responsibilities

• Record guest comments or complaints, referring customers to managers as necessary.
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Classify, record, and summarize numerical and financial data to compile and keep financial records.
• Debit, credit, and total accounts on computer spreadsheets and databases.
• Reconcile or note and report discrepancies found in records.
• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Keep records of room availability and guests' accounts.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Other duties as assigned.

Skills

Customer service

Active listening

Attention to detail

Communication skills

Education

High School Diploma

Tools

Microsoft Office

10-key

Internet

Job description

DoubleTree by Hilton Hotel Minneapolis – Park Place in St. Louis Park is seeking a part-time Night Auditor to balance nightly revenue, assist guests and process overnight operations. You will handle check-ins, verify payments, and maintain accurate records in a fast-paced hotel environment.

The role emphasizes strong customer service, attention to detail, and adherence to company policies while supporting a collaborative hospitality team. Experience is preferred but not required.