Night Auditor

Maadaadizi; Minneapolis (MN); On-site; USD 19,000 - 28,000; Part time

Job summary

DoubleTree by Hilton Minneapolis – Park Place in St. Louis Park is seeking a Part-Time Night Auditor for Fri & Sat overnights. The role balances daily revenue, performs nightly audits, and supports guests with requests in a friendly hotel setting.

The position is hourly, non-exempt, with duties spanning front desk and financial reconciliation, ensuring a smooth transition to the next day’s operations for a 300-room property with extensive event spaces.

Qualifications

• Positive service orientation—actively helping guests.
• Ability to listen attentively and understand guest needs.
• Knowledge of customer service principles and practices.
• Ability to complete duties with or without accommodations.

Responsibilities

• Record guest comments or complaints and refer to managers as needed.
• Check figures, postings, and documents for accuracy and proper codes.
• Classify, record, and summarize numerical and financial data.
• Debit, credit, and total accounts on spreadsheets/databases.
• Reconcile discrepancies in records and reports.
• Greet, register, and assign rooms to guests.
• Verify guests' credit and payment method for accommodation.
• Coordinate with housekeeping or maintenance for reported issues.
• Make and confirm reservations and manage room availability.
• Perform nightly bookkeeping and audits; balance accounts.

Skills

Active listening

Customer service

Attention to detail

Education

High School diploma

Tools

Microsoft Office

Internet

10-key

Job description

Part-Time; Fri & Sat Overnights

Hourly, non-exempt

DoubleTree by Hilton Hotel Minneapolis – Park Place in St. Louis Park offers you the chance to be part of dynamic hospitality team in a welcoming, well-appointed hotel just west of downtown Minneapolis. With nearly 300 guest rooms, extensive meeting and event space, on-site dining, and amenities like an indoor pool, fitness center and 24-hour business center, our property is a vibrant place where team members support each other to deliver great experiences for travelers, business guests and event attendees alike. You’ll work in a diverse environment with opportunities to grow your skills, service guests with genuine hospitality and be part of at team that values collaboration, upbeat energy, and pride in what we do every day.

Position Overview

The Night Auditor position is responsible for assisting with guest and associate requests and concerns in a friendly and positive manner. The incumbent will balance all revenue and settlement accounts nightly, maintain files and reset the system for the next day operations.

Essential Functions

• Record guest comments or complaints, referring customers to managers as necessary.
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Classify, record, and summarize numerical and financial data to compile and keep financial records.
• Debit, credit, and total accounts on computer spreadsheets and databases.
• Reconcile or note and report discrepancies found in records.
• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Keep records of room availability and guests' accounts.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Other duties as assigned.

Job Qualifications

• You must be 18 years of age or older.
• Previous Hospitality experience is preferred.
• Knowledge of Microsoft Office, Internet, 10-key.
• High School education is required.
• Ability to complete Front Desk Agent duties and process night audit in compliance with company policies and procedures.
• Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.
• Positive service orientation — actively looking for ways to help people.
• Ability to demonstrate active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Knowledge of principles and processes for providing customers and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Must be able to complete all duties with or without reasonable accommodations.

Physical Demands and Work Environment

• May stand for long periods of time at desk.
• May use calculators, keyboards, telephone and other office equipment in the course of normal workday.
• Stooping, bending, twisting and reaching may be required in completion of job duties.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances