Front Desk Agent

DoubleTree Minneapolis Park Place; Minneapolis (MN); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance.

401(k) including 401(k) match

Paid Time Off

Employee Discount

Job summary

DoubleTree by Hilton Hotel Minneapolis – Park Place seeks a Front Desk Agent to warmly welcome guests, check them in and out, and manage registrations with attention to accuracy and efficiency.

You will greet guests, answer calls, and provide outstanding customer service while working with a computer system and handling cash and payments. The role offers a stable fulltime schedule and opportunities to grow hospitality skills in a supportive team environment.

Qualifications

• 2 years of experience in customer service required.
• Good computer skills
• Availability for flexible scheduling
• Ability to communicate in the English language
• Ability to communicate with guests, management, and co-workers

Responsibilities

• Greet customers in a friendly and sincere manner
• Check guests in and out in a professional manner
• Complete registration process using a computer system
• Count money accurately and handle cash, cards, checks, and vouchers
• Provide concierge services
• Transmit and receive messages using a telephone
• Provide satisfactory overall customer service
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide or obtain accurate information
• Other duties as assigned by management

Skills

Customer service

Computer skills

Flexible scheduling

English language

Guest communication

Job description

DoubleTree by Hilton Hotel Minneapolis – Park Place in St. Louis Park offers you the chance to be part of dynamic hospitality team in a welcoming, well-appointed hotel just west of downtown Minneapolis. With nearly 300 guest rooms, extensive meeting and event space, on-site dining, and amenities like an indoor pool, fitness center and 24-hour business center, our property is a vibrant place where team members support each other to deliver great experiences for travelers, business guests and event attendees alike. You’ll work in a diverse environment with opportunities to grow your skills, service guests with genuine hospitality and be part of at team that values collaboration, upbeat energy, and pride in what we do every day.

GENERAL PURPOSE

Builds a first impression for the guests by providing punctual, courteous and efficient handling of requests, which include check-in and checkout, handling cashier registers, and answering calls.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Prioritize and organize work
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Greet customers in a friendly and sincere manner
• Checking guests in and out in professional manner
• Complete registration process working with a computer system
• Count money accurately and handle cash, cards, checks, vouchers, vigilantly
• Transmit and receive messages using a telephone
• Provide satisfactory overall customer service
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide or obtain accurate information

Other duties as assigned by management

JOB QUALIFICATIONS

• 2 years of previous experience in customer service required.
• Good computer skills
• Availability for flexible scheduling
• Ability to communicate in the English language
• Ability to communicate with guests, management, and co-workers

PHYSICAL REQUIREMENTS

• Must be able to lift at least 50 pounds
• Must be able to push/pull up to 100 pounds occasionally
• Must be able to stand and exert well-placed mobility for up to 8 hours
• Must be able to kneel, squat, bend, stoop, and twist to perform job duties with or without reasonable accommodation

BENEFITS

• Medical, Dental, Vision insurance.
• 401(k) including 401(k) match
• Paid Time Off (both paid sick time and vacation)
• Employee Discount

Pay Range: $17.00 - $17.50 per hour

Position: Front Desk Agent Location: Minneapolis, MN
Job Id: 216 # of Openings: 1 Front Desk Agent Fulltime Tuesday to Saturday 2pm-10pm

DoubleTree by Hilton Hotel Minneapolis – Park Place in St. Louis Park offers you the chance to be part of dynamic hospitality team in a welcoming, well-appointed hotel just west of downtown Minneapolis. With nearly 300 guest rooms, extensive meeting and event space, on-site dining, and amenities like an indoor pool, fitness center and 24-hour business center, our property is a vibrant place where team members support each other to deliver great experiences for travelers, business guests and event attendees alike. You’ll work in a diverse environment with opportunities to grow your skills, service guests with genuine hospitality and be part of at team that values collaboration, upbeat energy, and pride in what we do every day.

GENERAL PURPOSE

Builds a first impression for the guests by providing punctual, courteous and efficient handling of requests, which include check-in and checkout, handling cashier registers, and answering calls.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Prioritize and organize work
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Greet customers in a friendly and sincere manner
• Checking guests in and out in professional manner
• Complete registration process working with a computer system
• Count money accurately and handle cash, cards, checks, vouchers, vigilantly
• Provide concierge services
• Transmit and receive messages using a telephone
• Provide satisfactory overall customer service
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide or obtain accurate information

Other duties as assigned by management

JOB QUALIFICATIONS

• 2 years of previous experience in customer service required.
• Good computer skills
• Availability for flexible scheduling
• Ability to communicate in the English language
• Ability to communicate with guests, management, and co-workers

PHYSICAL REQUIREMENTS

• Must be able to lift at least 50 pounds
• Must be able to push/pull up to 100 pounds occasionally
• Must be able to stand and exert well-placed mobility for up to 8 hours
• Must be able to kneel, squat, bend, stoop, and twist to perform job duties with or without reasonable accommodation

BENEFITS

• Medical, Dental, Vision insurance.
• 401(k) including 401(k) match
• Paid Time Off (both paid sick time and vacation)
• Employee Discount

Pay Range: $17.00 - $17.50 per hour

Maadaadizi participates in E-Verify. We will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Maadaadizi supports the right to work for all individuals and does not discriminate based on citizenship or immigration status.