Night Auditor

First Hospitality; Des Moines (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Night Auditor to provide excellent guest experiences by accurately processing transactions and problem-solving during overnight hours. The role requires effective communication, customer service experience, and a commitment to maintaining hotel standards.

Benefits

Hotel and travel discounts at worldwide destinations

Professional development and promotion opportunities

Qualifications

• 2+ years of customer service experience, preferably in Hotels.
• Must speak, read, and write in primary workplace language.

Responsibilities

• Welcome arriving guests and complete the hotel's check-in experience.
• Ensure accuracy in billing and maintain professionalism.
• Resolve guest challenges and maintain confidentiality.

Skills

Excellent verbal communication

Excellent written communication

Problem solving

Empathy

Education

High School diploma or equivalency

Job description

Join to apply for the Night Auditor role at First Hospitality

1 day ago Be among the first 25 applicants

Join to apply for the Night Auditor role at First Hospitality

• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!
  
  

What's in it for you…

• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!
  
  

About This Job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests' challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.
  
  

Requirements...

Experience & Education

• 2+ years of customer service experience, preferably in Hotels or related industry
• High School diploma or equivalency education certificate required
  
  

Communication

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace
  
  

Physical

• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Ability to independently work during overnight hours
  
  

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Accounting

Referrals increase your chances of interviewing at First Hospitality by 2x

Sign in to set job alerts for “Night Auditor” roles.

Front Desk Agent - Part Time l Country Inn & Suites

Hotel Front Desk Agent - Full Time - Hilton Des Moines Downtown

Front Desk Agent | Part Time l Country Inn & Suites

Experience Specialist/Receptionist: Walnut Creek Pediatrics

Experience Specialist/Receptionist: Urbandale Urgent Care

Administrative Support - Receptionist / Concierge PT

Coachlight Clinic - Director of First Impression - Front Desk Reception

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.