Front Desk Night Auditor

SeaTac Inc; Seattle (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Night Auditor in Seattle. You will provide exceptional service to guests, manage daily reports, and ensure a welcoming environment. Enjoy a comprehensive benefits package and opportunities for growth in your hospitality career.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching

Paid Time Off

Hotel Discounts

Qualifications

• 1 year experience as a Guest Services Agent required.
• Knowledge of accounting operations preferred.

Responsibilities

• Provide exceptional service to guests and respond promptly to requests.
• Prepare daily Food & Beverage revenue reports.
• Conduct check-ins and check-outs professionally.

Skills

Customer Service

Attention to Detail

Basic Mathematical Skills

Education

High School Diploma

Tools

MS Office Suite

Job description

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Description

After landing at Seattle-Tacoma International Airport, our complimentary shuttle service will take you less than a mile away right to our front door. Westfield Southcenter, the Museum of Flight, and Angle Lake Park are great nearby attractions. Unwind in your spacious room with plush bedding and a flat-panel TV. AquaTerra Bar offers libations and eats, while M Market Coffee Shop provides a caffeine boost to start your day.

SPIRE Hospitality is a management company dedicated to creating memorable guest experiences and delivering top-tier service at our hotels and resorts nationwide. We support your growth with the tools and opportunities needed to excel in your hospitality career.

We offer a comprehensive full-time benefits package including EARLY PAY OR EARNED WAGE ACCESS, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical illness, disability insurance, paid time off, wellness programs, hotel discounts, and more.

Job Responsibilities

1. Provide exceptional service, courtesy, and care to guests by responding promptly to questions and requests.
2. Prepare daily Food & Beverage revenue reports and create and balance PMS reports for revenue and settlement accounts with attention to detail.
3. Make corrections and adjustments via PMS and troubleshoot computer problems during the shift.
4. Enter revenue, expenses, and allowances into the system to generate daily reports such as Guest Ledger Summary and Restaurant Summary.
5. Conduct check-ins, check-outs, and answer phone calls professionally and courteously.
6. Resolve guest concerns with attentive service recovery.

Physical Demands

• Lift, carry, push, or pull up to 10 lbs.
• Stand and move about in guest service and restaurant/bar areas throughout the shift.
• Primarily standing during the shift.

Qualifications

Education

• High school diploma or equivalent.

Experience

• Preferred: Hotel experience.
• Required: 1-year experience as a Guest Services Agent.
• Knowledge of accounting operations such as accounts receivable and payable, server service fees, etc.
• Basic mathematical skills for financial reporting.
• Proficiency with MS Office Suite (Outlook, Word, Excel).
• CPR/First Aid Certification.
• Previous experience with hotel PMS systems is a plus.

Additional Information

SPIRE Hospitality, LLC is an Equal Opportunity Employer, including veterans and individuals with disabilities. Applicants will be informed of their rights under federal employment laws. For more details, review the 'Know Your Rights' notice from the Department of Labor.