Night Auditor

Kana Hotel Group; Columbus (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

Kana Hotel Group is seeking a Hotel Front Desk Agent to provide exceptional service to guests. The role includes managing check-ins, addressing guest inquiries, and maintaining a welcoming environment. Opportunities for career growth are available within the company.

Benefits

Medical, Vision, and Life Insurance

401K Retirement Plan

Immediate Pay Earned Wage Access

Vacation, Sick, and Holiday Pay

Bonus Opportunities

Brand-specific Employee Discounts

Disability Coverage

Qualifications

• Customer service experience required.
• Previous hospitality experience preferred.

Responsibilities

• Review guaranteed arrivals and verify credit card validity.
• Respond promptly to guest inquiries or complaints.
• Maintain a clean and organized front desk area.

Skills

Attention to detail

Organizational skills

Customer service

Education

Previous hospitality experience

Experience with cash and credit card procedures

Job description

Job Description for Hotel Front Desk Agent

Kana Hotel Group's mission is to be one of the most admired and service quality-driven hotel companies in the industry. We aim to create an atmosphere of friendly employee behavior and deliver the highest quality service and value to our guests.

We seek passionate individuals who want to grow with us, from our Team Members to General Managers and Regional Support team. Many of our leadership team members have been promoted from within. As a team member, you will contribute your talents to improve our environment, quality, and services. In return, you will have opportunities for career growth and advancement.

Benefits Offered

• Medical, Vision, and Life Insurance
• 401K Retirement Plan
• Immediate Pay Earned Wage Access
• Vacation, Sick, and Holiday Pay
• Bonus Opportunities
• Brand-specific Employee Discounts
• Disability Coverage

Primary Responsibilities

1. Review guaranteed arrivals and verify credit card validity.
2. Ensure day-use rooms are marked as dirty for housekeeping.
3. Explain promotional items and hotel amenities to guests.
4. Document new commercial customer check-ins for potential account creation.
5. Coordinate maintenance to unblock rooms as needed.
6. Ensure rollaway beds and cribs are correctly listed.
7. Respond promptly to guest inquiries or complaints and offer alternatives if needed.
8. Assist in other hotel areas as required.
9. Document guest accidents and report issues in the maintenance log.
10. Maintain a clean and organized front desk area.
11. Greet guests warmly and proactively.
12. Perform other duties as assigned.

Education and Experience

• Previous hospitality experience preferred.
• Customer service experience required.
• Experience with cash and credit card procedures, using math concepts.

Skills and Knowledge

• Attention to detail and organizational skills.
• Knowledge of hotel layout, amenities, procedures, and local area including businesses, major highways, community events, and attractions.

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression. This policy applies to all employment terms and conditions.