Night Auditor

Spire Hospitality; California, Boiling Springs (MO, SC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality management company seeks a Night Auditor/Front Desk Agent to provide exceptional service to guests. This role involves ensuring guest satisfaction, preparing reports, and managing daily operations. Ideal candidates should have a high school diploma, relevant experience, and strong customer service skills.

Benefits

Comprehensive benefits package

401K matching

Paid time off

Hotel discounts

Qualifications

• 1-year experience as a Guest Services Agent required; hotel experience preferred.
• CPR/First Aid certification is a plus.

Responsibilities

• Deliver unparalleled service and respond promptly to guest requests.
• Prepare daily revenue reports and balance PMS reports.
• Conduct check-ins and check-outs professionally.

Skills

Customer Service

Basic Math Skills

Knowledge of Accounting Operations

Proficiency with MS Office

Education

High school diploma or equivalent

Tools

Hotel PMS systems

Job description

Job Description

Just four miles from Disneyland, we offer firework views and easy access to the Anaheim Resort Transportation (ART) shuttle to the parks. Angel Stadium, the Anaheim Convention Center, Honda Center, and Chapman University are all within 10 minutes. Enjoy our restaurants, outdoor pool, and a warm DoubleTree Chocolate Chip Cookie on arrival.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We provide support, tools, and opportunities to help you succeed, grow, and excel in your hospitality career.

We offer a comprehensive full-time benefits package including early wage access, medical, dental, vision, pet discounts, identity theft protection, legal support, flexible spending accounts, 401K matching, life and disability insurance, paid time off, wellness programs, hotel discounts, and more.

Role Overview

As a Night Auditor/Front Desk Agent, you will warmly welcome guests and provide exceptional service throughout their stay. Your role involves ensuring guest satisfaction by creating seamless experiences from arrival to departure, with a focus on closing and resetting systems for smooth next-day operations, thereby leaving a lasting impression.

Essential Job Functions

• Deliver unparalleled service, courtesy, and care to guests by responding promptly to questions and requests
• Prepare daily Food & Beverage revenue reports and create and balance PMS reports for revenue and settlement accounts
• Make corrections and adjustments via the PMS and troubleshoot computer issues during the shift
• Enter revenue, expenses, and allowances into the system to generate daily reports (Guest Ledger Summary, Daily Restaurant Summary)
• Conduct check-ins, check-outs, and answer phone calls professionally and courteously
• Resolve guest concerns with attentive service recovery

Physical Demands

• Lift, carry, push, or pull up to 10 lbs
• Stand for most of the shift and move about in guest service areas

Qualifications

• High school diploma or equivalent
• 1-year experience as a Guest Services Agent required; hotel experience preferred
• Knowledge of accounting operations (accounts receivable/payable, service fees)
• Basic math skills for financial reporting
• Proficiency with MS Office (Outlook, Word, Excel)
• CPR/First Aid certification
• Experience with hotel PMS systems (e.g., OPERA, OnQ) is a plus

SPIRE Hospitality, LLC is an Equal Opportunity Employer, including for disability and veterans. We prohibit discrimination based on protected characteristics and ensure fair employment practices in accordance with applicable laws.