Night Auditor

Embassy Suites Columbus, OH; Columbus (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Columbus is seeking a dedicated Front Desk Agent to ensure a welcoming experience for guests. Responsibilities include checking in guests, explaining amenities, and addressing inquiries. Ideal candidates will have strong customer service skills and attention to detail, contributing to a positive guest experience.

Qualifications

• Previous experience in hospitality preferred.
• Experience handling cash and credit card procedures.

Responsibilities

• Review and verify credit cards for guaranteed arrivals.
• Explain hotel amenities to guests.
• Respond promptly to guest inquiries or complaints.

Skills

Customer Service

Attention to Detail

Organizational Skills

Education

High School diploma/GED

Job description

Primary Responsibilities

1. Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house.
2. Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean.
3. Explain and provide any promotional items to each guest checking in.
4. Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests.
5. Document any new commercial customer checking in so that a new account can possibly be opened.
6. Inquire why rooms are blocked and ask maintenance to fix the problem to unblock.
7. Ensure rollaway beds and cribs are where they are shown on the computer.
8. Respond promptly to any guest inquiries or complaints.
9. Offer alternative solutions if guest demands cannot be met.
10. Cover other areas of the hotel as needed.
11. Document any guest accidents by completing the accident report form.
12. Complete the maintenance log whenever a complaint is reported.
13. Maintain all areas of the front desk; keep clean and organized.
14. Take the initiative to greet guests in a friendly and warm manner.
15. Perform other duties as assigned.

Education/Experience

• High School diploma/GED required.
• Previous experience in hospitality preferred.
• Customer service experience required.
• Experience handling cash, credit card procedures, and using math concepts.
• Attention to detail and organized.
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area, area businesses & services, major highways/street information, and community events & attractions.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.