Night Audit Supervisor – Luxury Hotel Front Desk

Pyramid Global Hospitality; Saint Michaels (MD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Exclusive employee discounts

Job summary

Pyramid Global Hospitality is seeking a dedicated Front Desk/ Night Audit professional for Inn at Perry Cabin on the Eastern Shore. The role focuses on late-evening to early-morning guest services, registrations, checkouts, and cash handling within a luxury hotel setting.

The position requires strong customer service, excellent communication skills, and familiarity with Opera or similar PMS. Benefits include medical coverage and employee discounts across our portfolio.

Qualifications

• Two years’ experience in a similar position in a luxury hotel setting desirable.
• Experience with Opera or similar Property Management System preferred.
• Strong customer service and administrative skills are required.

Responsibilities

• Register guests into the computer, verify reservations, obtain contact details and payment information.
• Balance daily paperwork and assigned bank; deposit and report receipts.
• Answer phone calls and questions about reservations, directions, and events; dispatch calls as needed.
• Handle guest check-ins/outs, post charges, and follow up on guest concerns and requests.
• Assist the concierge with information on hotel facilities and local attractions.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Education

High school diploma or GED

College desirable

Tools

Opera PMS

Job description

Pyramid Global Hospitality is seeking a dedicated Front Desk/ Night Audit professional for Inn at Perry Cabin on the Eastern Shore. The role focuses on late-evening to early-morning guest services, registrations, checkouts, and cash handling within a luxury hotel setting.

The position requires strong customer service, excellent communication skills, and familiarity with Opera or similar PMS. Benefits include medical coverage and employee discounts across our portfolio.