Night Audit Supervisor

BENCHMARK; Saint Michaels (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

Inn at Perry Cabin, part of Pyramid Global Hospitality, seeks a night audit/front desk associate to deliver exceptional guest service during late evening and early morning hours. You will register guests, process payments, balance accounts, and support concierge services.

Two years’ experience in a luxury hotel setting is desirable; high school diploma or GED required. Compensation: $22.00 per hour, with the role based on the Eastern Shore location at Inn at Perry Cabin.

Qualifications

• Computer literacy with spreadsheets and word processing is required.
• Experience with Opera or similar Property Management System preferred.
• Strong customer service skills and knowledge of hotel services.
• Good administrative and organizational abilities.

Responsibilities

• Register guests, balance daily paperwork and assigned bank.
• Process payments and run nightly audits as required.
• Answer questions, handle reservations, and assist guests during night shifts.
• Maintain up-to-date information on hotel facilities, services and local attractions.

Skills

Customer service

Computer literacy

Administrative skills

Organizational skills

Education

High school diploma and/or GED

College desirable

Tools

Opera PMS

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: We invite you to become part of our crew at one of the most desirable destinations on the Eastern Shore, the Inn at Perry Cabin. A Forbes 4‑star historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, the Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid‑Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye‑designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55‑foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero‑edge swimming pool, lush gardens maintained by our on‑property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities.

As a member of our crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn.

What you will have an opportunity to do

POSITION SUMMARY: Ensure that the highest caliber of service is being offered to all guests in accordance with the Standards of Service provided by Inn at Perry Cabin, so that all their expectations are met or exceeded. This individual will be responsible for overall well‑being of our guests and the property during late evening/early morning hours including but not limited to registration, checkout, problem resolution, and cashiering.

ESSENTIAL JOB FUNCTIONS

• Comply with all Standards of Service.
• Greet and welcome guests upon arrival.
• Maintain a positive, warm and friendly demeanor at all times.
• Smile, be attentive, helpful, and courteous to all guests, managers, and co‑workers.
• Register guests into the computer, verifying reservation, obtaining address, phone number, email address and credit information.
• Accept payment for guest accounts both at the time of registration and at check out.
• Balance daily paperwork and assigned bank.
• Make a deposit and accurate report of receipts daily.
• Answer phone calls and questions concerning, but not limited to reservations, requests and/or giving directions to the hotel facilities, meeting rooms, or events held therein, in addition to dispatching phone calls as necessary.
• Book reservations from a combination of walk‑in guests and phone call inquiries.
• Take ownership of all guest challenges. This includes recording, resolving and following up with the guest in a timely manner upon completion.
• Post miscellaneous charges and adjustments as required.
• Process gift card purchases and ensure delivery to the guest.
• Assist the concierge by providing accurate information on the hotel and local attractions to guests.
• Maintain current information and materials regarding hotel facilities and services, and local restaurants and attractions.
• Maintain a current resume book related to meetings and special events held in the hotel.
• Complete shift checklists and turn in daily.
• Run daily reports and ensure follow‑up on all flags and special requests.
• Maintains complete and current knowledge of: Front Desk procedures.
• Daily and shift reports.
• All hotel facilities/services and local attractions/activity to respond to any guest inquiry.
• Restaurant hours of operation.
• In house VIPs and groups.
• Night audit procedures.
• Run night audit.
• Ensure that Restaurant checks have been posted properly.
• Front desk procedures, including making reservations or room changes as required.
• All hotel facilities/services and local attractions/activities to respond to any guest inquiry.
• Room Service Menu, including preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
• Delivers Newspapers daily.
• Maintains a high standard of personal hygiene and appearance in accordance with our Appearance and Grooming Standards.
• Ensures overall guest satisfaction.
• Assists other associates with their job functions to ensure optimum service to guests.
• Fosters and promotes a cooperative working climate, maximizing productivity and employee morale.
• Handles guest check‑ins in accordance with established procedures.
• Anticipates guests’ needs, responds promptly and acknowledges all guests at all times.
• Promotes positive guest relations at all times.
• Assist with routine housekeeping tasks in guest and office areas.
• Send Daily Wrap emails.
• Performs all job functions and tasks as assigned.

What are we looking for

• Computer literate, proficiency in spreadsheet applications and word processing required.
• Experience with Opera or similar Property Management System preferred.
• Possesses strong customer service skills.
• Possesses strong knowledge about the hotel and the services offered.
• Possesses strong administrative and organizational skills.
• Possesses strong social skills and grace.
• Possesses strong interpersonal skills, tact and diplomacy.
• Ability to maintain confidentiality of both guest and hotel matters.
• Ability to input and access information in property management systems.
• Ability to work without direct supervision.
• Ability to focus attention to details.
• Ability to prioritize and organize work.
• Ability to maintain a flexible schedule according to the needs of the position and the demands of business.
• Schedule will include some evenings, weekends and holidays.
• Excellent written and verbal skills.
• Ability to be a clear thinker, analyze and resolve problems and exercise good judgment.

EXPERIENCE, EDUCATION, & TRAINING

• Two years’ experience in a similar position in a luxury hotel setting desirable.
• High school diploma or GED required.
• College desirable.
• Compensation: $22.00 - $22.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.