Night Auditor

BENCHMARK; Berkeley (CA); On-site; USD 25,003 - 35,610; Full time

Job summary

Pyramid Global Hospitality in Berkeley, CA is seeking a Night Auditor to join the Front Desk team. This role covers the critical overnight shift (11pm–7am) and focuses on creating a memorable first impression while ensuring accurate registration, posting, and guest satisfaction.

Responsibilities include handling check-ins, resolving issues to WOW guests, maintaining the house bank, and generating daily/weekly reports.

Qualifications

• Must be able to work the overnight hours.
• High attention to detail.
• Strong verbal and written communication skills.
• Outgoing and engaging personality.
• Computer skills required.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability for weekends and holidays.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, print and distribute daily and weekly reports.
• Ensure the Night Audit procedures are followed with great attention to detail.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Customer service

Overnight shift

Communication

Detail-oriented

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Job description

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

Provide exceptional customer service by being engaging and taking sincere interest. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren’t quite right. Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Generate, print and distribute daily and weekly reports. Ensure the Night Audit procedures are followed with great attention to detail. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed.

What are we looking for?

Must have the ability to work the overnight hours. A high attention to detail. High school diploma or equivalent. A strong desire to make an impact on other people. An outgoing and engaging personality. Computer skills. Excellent verbal and written communication skills. Ability to work in a fast-paced setting. Ability to stand for the duration of the shift. Must be available to work various shifts including weekends and holidays.

Compensation: $22.00 - $22.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you\'ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.