Night Auditor - Overnight Guest Experience Pro

BENCHMARK; United States; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401k with company match

Bonus programs

Job summary

Pyramid Global Hospitality is seeking a Night Auditor for The Shores Resort and Spa. You will be the first point of contact for guests during the overnight shift, handling check-ins, resolving issues, and providing up-to-date information about the hotel and local area.

The ideal candidate will have a high attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong attention to detail and a customer-service mindset.
• Ability to work overnight hours including 11pm–7am shift and weekends/holidays.
• Proficient computer skills and ability to operate in a fast-paced environment.

Responsibilities

• Check guests in and out, ensuring proper credit and accuracy.
• Provide exceptional customer service by being engaging and knowledgeable about hotel amenities.
• Resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Generate and distribute daily and weekly reports.

Skills

Attention to detail

Verbal communication

Written communication

Computer skills

Customer engagement

Education

High School Diploma

Tools

Computer skills

Job description

Pyramid Global Hospitality is seeking a Night Auditor for The Shores Resort and Spa. You will be the first point of contact for guests during the overnight shift, handling check-ins, resolving issues, and providing up-to-date information about the hotel and local area.

The ideal candidate will have a high attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment.