Night Audit & Guest Services Specialist

Black Butte Ranch; Sisters (OR); On-site; USD 28,000 - 33,000; Full time

Job summary

Black Butte Ranch, a destination resort in Central Oregon, seeks a Night Auditor to support guests and homeowners during overnight hours. The role handles check-ins/check-outs, reconciles revenue, and answers questions about ranch activities and amenities.

The position emphasizes accurate accounting, strong guest service, and the ability to work evenings, weekends, and holidays. Compensation starts at $20/hour, with background check required.

Qualifications

• Hospitality or customer service experience.
• Strong computer skills and ability to learn new systems.
• Ability to work independently and complete accounting tasks accurately.
• Clear communication, organization, and attention to detail.
• Ability to work evening, overnight, weekend, and holiday shifts.

Responsibilities

• Welcome and assist guests and homeowners at the Welcome Center.
• Process check-ins, check-outs, reservations, and guest transactions accurately.
• Complete nightly accounting tasks, including balancing charges and reconciling revenue.
• Enter and maintain accurate guest information in the property management system.
• Answer questions, resolve concerns, and share information about Ranch activities and amenities.
• Work with other departments to support guest needs and daily operations.

Skills

Hospitality

Customer service

Independent worker

Communication

Computer skills

Tools

PMS

Reservation system

Job description

Black Butte Ranch, a destination resort in Central Oregon, seeks a Night Auditor to support guests and homeowners during overnight hours. The role handles check-ins/check-outs, reconciles revenue, and answers questions about ranch activities and amenities.

The position emphasizes accurate accounting, strong guest service, and the ability to work evenings, weekends, and holidays. Compensation starts at $20/hour, with background check required.