Guest Services Agent

Black Butte Ranch; Sisters (OR); On-site; USD 28,000 - 34,000; Full time

Job summary

Black Butte Ranch in Central Oregon is seeking a Full-Time Guest Services Agent to welcome guests, handle check-in/out, and respond to needs with a warm, professional demeanor.

This role emphasizes delivering a memorable guest experience in a resort setting and requires strong interpersonal skills.

Join a collaborative team dedicated to outstanding service and work a schedule that includes mornings and weekends, with starting pay at $20 per hour.

Qualifications

• Previous hospitality or customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to learn new systems and technology quickly.
• Professional, friendly, and guest-focused demeanor.
• Flexible availability, including mornings and weekends.

Responsibilities

• Guest check-in and check-out for guests and homeowners.
• Anticipate guest needs and deliver a high level of service.
• Be the first point of contact for guests and homeowners and resolve issues.

Skills

Guest service

Communication

Problem solving

Technology literacy

Flexibility

Job description

About Black Butte Ranch

Black Butte Ranch is a destination resort in Central Oregon, surrounded by Cascade mountain views, Ponderosa pines, and a strong sense of community. Set across 1,800 acres, the Ranch features championship golf courses, lodging, restaurants, pools, spa, trails, a private lake, and year-round recreation.

Working here means being part of a collaborative team dedicated to creating memorable guest experiences in one of the Pacific Northwest's most beautiful settings.

Come join the Guest Services team at Black Butte Ranch!

We have an immediate opening for a Full-Time Guest Services Agent. This role starts in May and is a great opportunity for someone who enjoys creating a welcoming experience and being the first point of contact for guests.

This position reports to the Guest Services Manager and is responsible for guest check-in and check-out, anticipating guest needs, and delivering a high level of service to both guests and homeowners. You'll play a key role in maintaining our reputation as a premier resort destination.

Our ideal candidate has experience in hospitality or customer service, is comfortable learning new technology, communicates well with a wide range of guests, and can work a flexible schedule including mornings and weekends.

What We're Looking For:

• Previous hospitality or customer service experience preferred
• Strong communication and problem-solving skills
• Ability to learn new systems and technology quickly
• Professional, friendly, and guest-focused demeanor
• Flexible availability, including mornings and weekends

Schedule:

This position requires availability seven days a week, with shifts ranging from 4-8 hours. Scheduling needs are primarily mid-shifts (10:00 a.m.-6:30 p.m.) through closing shifts (1:00-9:30 p.m. or 2:00-10:30 p.m.), or a combination of these time blocks.

Compensation:

Starting at $20/hour, based on experience

Offers are contingent upon successful completion of a background check.

Our commitment to service starts with our team. We foster a welcoming, inclusive workplace and make employment decisions based on qualifications, merit, and business needs in accordance with applicable laws.