Night Auditor & Guest Experience Lead

Running Y Ranch; Klamath Falls (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Running Y Ranch is seeking a Night Auditor to leverage customer service skills and attention to detail in a luxury resort setting. The role includes auditing daily operations, ensuring accurate guest charges, and supporting front desk activities to deliver an outstanding guest experience.

You will prepare and verify reports from key systems, reconcile cash and card transactions, and communicate local area information to guests while maintaining high service standards during night shifts.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience or coursework in accounting, hospitality or bookkeeping is preferred.
• Proficiency in Excel and hotel operating systems is expected.

Responsibilities

• Run pre-audit and pre-end of day reports from POS systems (Opera, golf, Room Key, spa and sales).
• Verify charges and payments posted to guest folios and third-party accounts.
• Enter audit data into Excel daily flash spreadsheets and reconcile discrepancies.
• Assist front desk during check-in/check-out and respond to guest needs and requests.
• Communicate local area knowledge to guests and ensure accurate statements at departure.

Skills

Excel proficiency

Attention to detail

Guest service

Communication skills

Education

High school diploma or equivalent

Tools

Opera

RoomKey

Spa management system

Job description

Running Y Ranch is seeking a Night Auditor to leverage customer service skills and attention to detail in a luxury resort setting. The role includes auditing daily operations, ensuring accurate guest charges, and supporting front desk activities to deliver an outstanding guest experience.

You will prepare and verify reports from key systems, reconcile cash and card transactions, and communicate local area information to guests while maintaining high service standards during night shifts.