Night Audit & Guest Services Specialist

Travel + Leisure Co.; Garden City (UT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Utah. You will warmly welcome guests, guide them through registration, issue keys, and provide information about the resort and area attractions.

You’ll handle transactions, balance cash, and confirm reservations with accurate room rate quotes. Excellent English communication and a can-do attitude are essential as you respond to guest inquiries in a fast-paced, hospitality-driven environment.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Provide warm welcomes to guests from around the world and ensure a memorable experience from registration to checkout.
• Guide guests through the registration process, issue unit keys, and share information about the resort and area attractions.
• Process cash and credit card transactions following established procedures; balance cash receipts and perform bucket checks.
• Complete checkout procedures and verify charges and credits in guest folios.
• Reserve and confirm reservations for individuals and groups; provide room rate quotes.
• Respond to guest inquiries and concerns quickly and completely.

Skills

Customer service

English proficiency

Problem solving

Cash handling

Multitasking

Attention to detail

Basic computer skills

Tools

POS system

Office software

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in Utah. You will warmly welcome guests, guide them through registration, issue keys, and provide information about the resort and area attractions.

You’ll handle transactions, balance cash, and confirm reservations with accurate room rate quotes. Excellent English communication and a can-do attitude are essential as you respond to guest inquiries in a fast-paced, hospitality-driven environment.