Night Audit & Guest Experience Specialist

OTO Development; South San Francisco (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Paid holiday time

Travel discounts

Employee hotel stays discount

Job summary

OTO Development is seeking a Night Auditor to support operations overnight. You will handle reservations, check-ins/outs, payments, and guest inquiries with a focus on accuracy and hospitality.

You will maintain cash handling discipline, safeguard keys and guest property, and stay at the front desk across all night hours. The role emphasizes guest satisfaction and teamwork within a property management environment.

Qualifications

• Proficient in administration of applicable property management systems.
• Experience with cash handling and credit card payments.
• Ability to respond quickly to emergencies and maintain confidentiality.
• Strong teamwork and customer-focused mindset.

Responsibilities

• Execute guest reservation, check-in, check-out, payments and related procedures per brand standards.
• Stay at the desk during all hours and maintain a hospitable attitude with guests and team.
• Know local attractions to assist guests with information needs.
• Ensure collections, including credit cards and direct bills, follow company policy.
• Control keys, safe deposits and guest property diligently.
• Monitor competitor occupancy and rates to optimize daily rates.
• Complete required documentation promptly; issue credits when needed.
• Perform other duties to support guest satisfaction.

Skills

Cash handling

Data entry

Team player

Customer service

Emergency response

Property management systems

Attention to security

Tools

Property management systems

Job description

OTO Development is seeking a Night Auditor to support operations overnight. You will handle reservations, check-ins/outs, payments, and guest inquiries with a focus on accuracy and hospitality.

You will maintain cash handling discipline, safeguard keys and guest property, and stay at the front desk across all night hours. The role emphasizes guest satisfaction and teamwork within a property management environment.