Night Auditor — Guest Service & Front Desk Expert

OTO Development

Naples (FL)

On-site

USD 20,664,000 - 30,307,200

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental and vision insurance

401k with company match

Paid time off

Job summary

OTO Development is seeking a Night Auditor to manage reservations, check-ins, check-outs, and payments while maintaining a friendly, guest-focused presence at the desk around the clock. You will learn local attractions to assist guests and ensure secure handling of cash, keys, and sensitive information.

The role requires proficiency with property management systems, quick emergency responses, and strong teamwork.

Qualifications

Proficient in administration of applicable property management systems.
Able to respond quickly and appropriately to emergency situations.
Experience in accurate cash handling and maintaining security of confidential information.
Able to pass certification tests to meet brand standards.
Experience working with a computer, especially data entry.
Strong teamwork and guest-first mindset.
Approachable with effective communication with guests and team members.

Responsibilities

Execute guest reservations, check-in, check-out, payments, and service procedures according to brand standards.
Maintain a friendly, hospitable attitude and be at the desk during all hours.
Acquire knowledge of local attractions to assist guests.
Ensure collections, including credit card and direct bill, follow company policies.
Maintain control over keys, safe deposits, and property.
Monitor competitor occupancy and rates to optimize rates.
Complete all required documentation in a timely manner.
Quote daily rates and issue credits.
Perform other duties to support guest satisfaction.