Night Auditor & Guest Experience Champion

Holiday Inn Express & Suites Houston IAH; Houston (TX); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Vacation and Paid Time Off

Hotel discounts at brand properties

Holiday Pay

Birthday Pay

Referral bonuses

Job summary

Sincere Hospitality is seeking a Night Auditor to be the cornerstone of the guest experience during overnight hours. You will perform essential administrative tasks and serve as the first point of contact for guests, upholding the hotel’s brand standards and values.

Responsibilities include check-in/check-out, reservation management, cash handling, and updating records in the PMS. You will collaborate with housekeeping and maintenance to ensure smooth operations, reporting to the Front Desk

Qualifications

• High School Diploma or GED.
• Proficiency in Microsoft Office.
• Available to work morning and evening shifts.
• Available to work on weekends and holidays.

Responsibilities

• Warmly welcome guests and ensure smooth check-in and checkout.
• Answer calls, emails, and in-person inquiries accurately.
• Maintain accurate records using the PMS system.
• Handle cash drawer contents and financial transactions.
• Ensure lobby and front desk area are clean and orderly.
• Resolve guest requests and complaints professionally.

Skills

Shift flexibility

Weekend availability

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Sincere Hospitality is seeking a Night Auditor to be the cornerstone of the guest experience during overnight hours. You will perform essential administrative tasks and serve as the first point of contact for guests, upholding the hotel’s brand standards and values.

Responsibilities include check-in/check-out, reservation management, cash handling, and updating records in the PMS. You will collaborate with housekeeping and maintenance to ensure smooth operations, reporting to the Front Desk