Night Audit & Guest Services Specialist

Regis Corporation; Annapolis (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Paid holidays

Travel discounts

Job summary

OTO Development is seeking a Night Auditor for a hotel in Annapolis to ensure seamless guest service around the clock. You will handle reservations, check-ins and check-outs, process payments, and uphold brand quality standards while maintaining a friendly desk presence.

You will manage cash handling, credit card processing, and secure guest data, monitor competitive rates, keep documentation up to date, and support guest satisfaction through reliable, attentive service.

Qualifications

• Experience administering property management systems.
• Ability to respond quickly to emergencies.
• Experience with cash handling and securing sensitive information.

Responsibilities

• Process guest reservations, check-ins, check-outs, payments per brand standards.
• Maintain desk presence and hospitable attitude at all hours.
• Provide local area information to guests needing it.
• Handle credit card and direct bill payments per policy.
• Maintain keys, safety deposits, and property security.
• Monitor rates by competitor occupancy and pricing.
• Complete required documentation promptly.
• Quote daily rates and process credits.
• Support guest satisfaction with additional duties as assigned.

Skills

PMS administration

Emergency response

Cash handling & security

Brand certification tests

Tools

Property Management System (PMS)

Job description

OTO Development is seeking a Night Auditor for a hotel in Annapolis to ensure seamless guest service around the clock. You will handle reservations, check-ins and check-outs, process payments, and uphold brand quality standards while maintaining a friendly desk presence.

You will manage cash handling, credit card processing, and secure guest data, monitor competitive rates, keep documentation up to date, and support guest satisfaction through reliable, attentive service.