Night Auditor - Guest Experience & Night Operations

Regis Corporation; Naples (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

401k with company match

Company provided life insurance

Tuition assistance

Paid time off

Paid holiday time

Travel discounts

Job summary

OTO Development is seeking a Night Auditor for our Naples, FL property. The role involves handling guest reservations, check-ins/check-outs, and payments while maintaining brand quality standards.

You will manage cash, credit card transactions, and secure guest information, staying at the desk during all hours. Strong communication and teamwork are essential to deliver exceptional guest service.

Qualifications

• Proficient in administration of applicable property management systems.
• Ability to respond quickly and appropriately to emergency situations.
• Experience in accurate cash handling and credit card transactions and maintaining security of confidential information.
• Pass certification tests required to meet brand standards.
• Experience working with a computer, especially data entry.
• Strong teamwork and guest-focused service orientation.
• Excellent communication with guests and fellow team members.

Responsibilities

• Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
• Maintain a friendly and hospitable attitude with guests and team members; be at the desk during all hours.
• Acquire and maintain knowledge of local attractions and amenities to assist guests.
• Ensure collections, including credit card and direct bill, are executed as per policies.
• Maintain control over keys, safe deposits, and all company/guest property.
• Monitor competitor occupancy and rates to optimize pricing.
• Complete required documentation in a timely manner.
• Quote daily rates accurately and issue credits as needed.
• Perform other duties to support guest satisfaction.

Skills

Property management systems

Cash handling

Emergency response

Certification tests

Data entry

Teamwork

Customer focus

Communication

Job description

OTO Development is seeking a Night Auditor for our Naples, FL property. The role involves handling guest reservations, check-ins/check-outs, and payments while maintaining brand quality standards.

You will manage cash, credit card transactions, and secure guest information, staying at the desk during all hours. Strong communication and teamwork are essential to deliver exceptional guest service.