Night Audit & Guest Experience Specialist

Green Tree Inn Mission Bay; San Diego (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Travel discount

Growth opportunities

Job summary

Excel Hotel Group in San Diego, CA seeks a friendly Front Desk Agent to create superb first impressions and deliver outstanding guest service. You will check guests in and out, issue keys, and provide information on services and location, while handling payments accurately and maintaining a secure cash drawer.

You will also upsell rooms when appropriate, communicate guest requests to management, and handle complaints with care to ensure total guest satisfaction.

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic computer skills including email, word processing, and spreadsheets.

Responsibilities

• WELCOMES guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, and provides information on services and location.
• Upsells rooms to maximize hotel revenue.
• Processes all cash and card transactions per procedures and prepares deposits.
• Issues and releases guest safe-deposit boxes.
• Communicates guest requests to management for follow-up.
• Responds to complaints with service recovery gestures to ensure satisfaction.

Skills

Customer service

Cash handling

Phone etiquette

Education

High school diploma

Tools

Hotel management system

Email

Spreadsheet software

Job description

Excel Hotel Group in San Diego, CA seeks a friendly Front Desk Agent to create superb first impressions and deliver outstanding guest service. You will check guests in and out, issue keys, and provide information on services and location, while handling payments accurately and maintaining a secure cash drawer.

You will also upsell rooms when appropriate, communicate guest requests to management, and handle complaints with care to ensure total guest satisfaction.