Guest Experience Associate — Front Desk

Remington Hotels; San Diego (CA); Vor Ort; USD 26.000 - 28.000; Vollzeit

Zusammenfassung

Remington Hotels in San Diego seeks a front office auditor to handle daily audit functions for the front office and outlets, ensuring accuracy in room and tax postings and timely cash handling. The role emphasizes guest services and precise accounting in a busy hotel environment.

You will back up the front desk operations, adhere to the management company's policies, and assist with check-ins and check-outs with warmth and efficiency.

Qualifikationen

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Aufgaben

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.
• Pay Rate: $19.00-$20.25

Jobbeschreibung

Remington Hotels in San Diego seeks a front office auditor to handle daily audit functions for the front office and outlets, ensuring accuracy in room and tax postings and timely cash handling. The role emphasizes guest services and precise accounting in a busy hotel environment.

You will back up the front desk operations, adhere to the management company's policies, and assist with check-ins and check-outs with warmth and efficiency.