Front Desk Guest Experience Specialist Up-Sell & Growth

Excel Hotel Group; El Cajon (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

PTO

401k with company match

Travel discount program

Growth opportunities

Job summary

Excel Hotel Group is hiring a Front Desk Agent in El Cajon, CA. The role handles guest check-in/check-out, payment processing, and guest services with courteous, efficient service using the property management system.

Responsibilities include welcoming guests, providing information on hotel services, upselling rooms, handling transactions, and addressing guest requests and complaints to ensure satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including e-mail, word processing and spreadsheets.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones promptly.
• Upsells rooms whenever possible to maximize hotel revenue.
• Processes all cash and credit card transactions according to procedures, including posting charges and preparing deposits.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates guest requests or issues to management for monitoring or follow-up.
• Responds to guest complaints and performs service recovery to ensure satisfaction.

Skills

Customer service

Stamina

Tools

Hotel management system

Job description

Excel Hotel Group is hiring a Front Desk Agent in El Cajon, CA. The role handles guest check-in/check-out, payment processing, and guest services with courteous, efficient service using the property management system.

Responsibilities include welcoming guests, providing information on hotel services, upselling rooms, handling transactions, and addressing guest requests and complaints to ensure satisfaction.