Night Audit & Guest Experience Specialist

SpringHill Suites New York LaGuardia Airport; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

SpringHill Suites New York LaGuardia Airport is seeking a Night Auditor to balance revenue, close the books, and prepare daily operating reports while performing Guest Service Agent tasks.

This role requires a high school diploma, night audit or accounting experience, and proficiency with Excel and arithmetic. Training on BRAINS network will be provided. Work hours vary, including holidays and weekends. A strong focus on guest satisfaction and safety is essential.

Qualifications

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Responsibilities

• Balance accounts and conduct nightly audits.
• Maintain records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Night audit

Accounting experience

Excel

Arithmetic skills

Education

High School diploma or equivalent

Job description

SpringHill Suites New York LaGuardia Airport is seeking a Night Auditor to balance revenue, close the books, and prepare daily operating reports while performing Guest Service Agent tasks.

This role requires a high school diploma, night audit or accounting experience, and proficiency with Excel and arithmetic. Training on BRAINS network will be provided. Work hours vary, including holidays and weekends. A strong focus on guest satisfaction and safety is essential.