Night Auditor: Precise, Guest-First Night Shift Pro

Hampton Inn Newark; Newark (NJ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Night shift differential

Weekly pay

Cross-training opportunities

Safe and quiet work environment

Job summary

Hampton Inn Newark Airport is seeking a Night Auditor to close out the day accurately while delivering exceptional guest service throughout the night. This role suits detail-focused professionals who can work independently, stay proactive, and help ensure the hotel sells out when possible.

Your night will involve monitoring arrivals and availability, communicating clearly with guests and team members, and handling calls with urgency and care to maintain a safe and welcoming overnight environment.

Qualifications

• Detail-oriented with strong accuracy and follow-through.
• Able to work independently overnight with minimal supervision.
• Calm under pressure while delivering exceptional guest service.

Responsibilities

• Audit and reconcile daily financial transactions and complete the nightly audit process.
• Monitor arrivals and availability to support a sold-out strategy where possible.
• Provide exceptional guest service, remaining patient and solution-focused with challenging guests.
• Pre-empt guest needs by anticipating requests and resolving concerns.
• Answer calls within 3 rings and handle requests promptly and courteously.
• Provide shuttle information and assist guests with transportation details.
• Walk guests to comparable hotels when rooms are unavailable and coordinate transitions.
• Negotiate walk rates as needed to support guest solutions.

Skills

Detail-oriented

Guest service

Communication

Independent overnight work

Calm under pressure

Job description

Hampton Inn Newark Airport is seeking a Night Auditor to close out the day accurately while delivering exceptional guest service throughout the night. This role suits detail-focused professionals who can work independently, stay proactive, and help ensure the hotel sells out when possible.

Your night will involve monitoring arrivals and availability, communicating clearly with guests and team members, and handling calls with urgency and care to maintain a safe and welcoming overnight environment.