Night Auditor — Overnight Guest & Audit Specialist

Hampton Inn Newark Airport; Newark (NJ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Night shift differentials

Weekly pay

Cross-training opportunities

Safe and quiet work environment

Job summary

Hampton Inn Newark Airport in Newark, NJ is seeking a Night Auditor to close out each day accurately while delivering exceptional guest service throughout the night.

This role suits a detail-focused, calm professional who can work independently, stay proactive, and help ensure the hotel sells out whenever possible. Nightly audit, guest support, and proactive problem-solving are key components of the role.

Qualifications

• Detail-oriented with ownership for accuracy and follow-through.
• Clear communicator who responds quickly and professionally—especially on the phone.
• Calm under pressure and able to deliver excellent service even with challenging situations.
• Comfortable working independently overnight while staying guest-focused.

Responsibilities

• Audit & reconcile daily financial transactions and complete the nightly audit process accurately.
• Ensure the hotel sells out whenever possible by monitoring availability, making recommendations, and managing walk strategy.
• Provide exceptional guest service, including when guests are challenging—remaining patient, professional, and solution-focused.
• Pre-empt guests’ needs by anticipating requests and resolving concerns before they escalate.
• Answer all calls within 3 rings and handle requests promptly and courteously.
• Provide shuttle information and ensure guests have the details they need for transportation.
• Walk guests to comp-set hotels when all rooms are occupied and coordinate the transition smoothly.
• Negotiate rates for walks as needed to support guest solutions and operational goals.
• Ensure guest satisfaction at all times by following through on commitments and confirming resolution.
• Refill coffee at the lobby station to keep the lobby experience welcoming for late-night and early-morning guests.
• Ensure to-go breakfast bags are available prior to 6:00 AM for early departures.
• Process late check-ins and early check-outs with accuracy and professionalism.
• Prepare nightly audit reports for management and communicate any important notes clearly.
• Maintain a safe, secure overnight environment and follow procedures to support guest safety.
• Handle guest requests and any emergencies professionally, escalating when appropriate.

Skills

Detail-oriented

Clear communicator

Calm under pressure

Independent overnight work

Job description

Hampton Inn Newark Airport in Newark, NJ is seeking a Night Auditor to close out each day accurately while delivering exceptional guest service throughout the night.

This role suits a detail-focused, calm professional who can work independently, stay proactive, and help ensure the hotel sells out whenever possible. Nightly audit, guest support, and proactive problem-solving are key components of the role.