2nd Shift Front Desk & Phone Customer Service Representative

Mt. Olympus Resort & Theme Park; Wisconsin Dells (WI); Vor Ort; USD 18.000 - 25.000; Vollzeit

Benefits dieser Stelle

On Demand Pay

Flexible Schedules

Free Park Passes

Employee Discounts

Company Outings

Employee Referral Program

Zusammenfassung

Mt. Olympus Resort in Wisconsin Dells is seeking a Front Desk Associate for the 2nd shift (3:00pm–11:00pm). You will greet guests, answer calls on a multi-line system, and help with reservations and check-in/check-out with a focus on friendly, efficient service.

The role requires a high school diploma or equivalent, the ability to handle cash and credit transactions, and strong communication skills. Weekend and holiday availability is required, with opportunities for seasonal and full-time roles.

Qualifikationen

• Must be at least 18 years old
• Excellent oral and written communication
• Spanish-speaking skills are a plus

Aufgaben

• Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager
• Assuring friendly, courteous and accurate check-in and check-out of room guests
• Handle high call volumes while maintaining accuracy and excellent customer service
• Perform other administrative or customer support tasks as assigned
• Competent knowledge of the property, local attractions, and current activities
• Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information
• Will be responsible for handling cash, credit and sales transactions
• Monitor guest safety and service issues to provide the safest and most customer-oriented environment
• Understand safety and security procedures
• Work collaboratively with other departments to resolve customer concerns
• Stay up to date on company products, services, promotions, and procedures

Ausbildung

High School Diploma/G.E.D Equivalent

Jobbeschreibung

Mt. Olympus Resort in Wisconsin Dells is hiring 2nd Shift Front Desk and Phone Customer Service Associates!

This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to guest inquiries, service issues and other general questions or concerns as appropriate.

Schedule: 2nd Shift, 3:00pm-11:00pm Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs.

Duties and Responsibilities:

• Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager
• Assuring friendly, courteous and accurate check-in and check-out of room guests
• Handle high call volumes while maintaining accuracy and excellent customer service
• Perform other administrative or customer support tasks as assigned
• Competent knowledge of the property, local attractions, and current activities
• Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information
• Will be responsible for handling cash, credit and sales transactions
• Keep the front desk area and own station neat, tidy, and clean
• Monitor guest safety and service issues to provide the safest and most customer-oriented environment
• Understand safety and security procedures
• Work collaboratively with other departments to resolve customer concerns
• Stay up to date on company products, services, promotions, and procedures
• Responsible for monitoring of room availability, maintenance, and housekeeping issues and communicating those to housekeeping in a timely and efficient manner

Front Desk/Reservation Requirements:

• High School Diploma/G.E.D Equivalent Required
• Must have a valid driver’s license and reliable transportation to work
• Must be at least 18 years old to apply
• Must always bring a smile to work
• Must be able to maintain and present a professional appearance at all times. Mt. Olympus’s grooming and personal hygiene requirement is to wear the proper issued clean uniform and name badge
• A professional attitude is required at all times, handle pressure with poise and finesse
• Must be honest and dedicated
• Must be able to maintain confidentiality and be trustworthy
• Exceptional oral and written communication.
• Spanish-speaking skills are a plus
• Must possess excellent time management skills and be on time for work
• Must be a team player and able to provide superior customer service
• Must be able to work weekends and Holiday

At Mt. Olympus Water & Theme Park Resort, we value every one of our employees; take great pride in acknowledging our staff on a monthly and quarterly basis with employee of the month programs and companywide outings. Here at Mt. Olympus, we are not just a family destination – we are a family.

What We Offer:

• On Demand Pay- Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Flexible Schedules!
• Full Time, Part Time and Seasonal Positions
• Employee discounts on hotel rooms, retail and food
• Employee of the month programs
• Company-wide outings
• Employee Referral Program
• Full Time Employees are Eligible for Benefits:
• Health Insurance, Dental Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
• 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website: https://www.mtolympuspark.com/