Guest Experience Ambassador & Multitask Maverick

Another Star; Austin (TX); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision benefits at an

Meal and coffee on shift

401K

Employee Assistance Program (EAP)

citizenM outfitt

Discounted Marriott Explore Program

Job summary

citizenM in Austin is hiring multiple ambassadors to be versatile in hospitality—customer service, reception, concierge, barista, mixologist, and logistics. You will be a citizenM ambassador, delivering a fun, guest-centric experience with a flexible shift pattern including morning and evening windows.

Successful candidates will be fluent in English, US-citizenship or work authorization, and willing to travel for training. The role offers competitive hourly pay and comprehensive benefits.

Qualifications

• Fluent in English and able to communicate clearly with guests.
• Strong customer service mindset with a friendly, helpful approach.
• Willingness to multitask across roles in hospitality.

Responsibilities

• Greet guests with a warm welcome as they arrive.
• Assist guests at self check-in kiosks (no reception desk).
• Prepare and serve local hot and cold food.
• Handle dishwashing, kitchen cleaning, and general food handling.
• Brew coffee or mix cocktails for guests.
• Act as a city concierge for recommendations and directions.
• Keep the living room and canteen clean and present food displays for the next shift.
• Assist guests with requests regarding facilities and services.

Skills

Fluent English

Customer service

Positive attitude

Job description

citizenM in Austin is hiring multiple ambassadors to be versatile in hospitality—customer service, reception, concierge, barista, mixologist, and logistics. You will be a citizenM ambassador, delivering a fun, guest-centric experience with a flexible shift pattern including morning and evening windows.

Successful candidates will be fluent in English, US-citizenship or work authorization, and willing to travel for training. The role offers competitive hourly pay and comprehensive benefits.