NICE Cxone Studio Developer

Stealth IT Consulting; United States; Remote; GBP 92,000 - 111,000; Full time

Job summary

Stealth IT Consulting is seeking a NICE CXone Studio Developer to design, build and test IVR, call-flow and routing solutions for a major public sector organisation. You will work across development, test and production environments on NICE CXone Studio.

The role is remote with occasional travel, a 6-month initial contract with extension potential. Requires 4+ years in contact-centre/IVR and SC eligibility.

Qualifications

• 4+ years in contact-centre, IVR, workflow or application development.
• Strong, recent hands-on NICE CXone Studio development experience.
• IVR and call-flow development, routing and queues.
• REST APIs, web services, JSON and XML.
• Tracing, debugging and error handling.
• Source control, release management and deployment practices.

Responsibilities

• Develop CXone Studio scripts, IVR and call flows.
• Build ACD, queue, skills and routing logic.
• Create reusable components using variables and branching.
• Integrate Studio with REST APIs and web services.
• Design normal and exception/failure paths for customer interactions.
• Test through unit, integration and end-to-end testing, and support releases.

Skills

NICE CXone Studio

IVR development

Call routing logic

REST APIs

JSON/XML

Source control

Job description

NICE CXone Studio Developer

Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public

A major public sector organisation is looking for a NICE CXone Studio Developer to design, build and test IVR, call-flow and routing solutions in NICE CXone Studio - covering both normal and exception paths - across development, test and production.

Key responsibilities:

• Develop CXone Studio scripts, IVR and call flows
• Build ACD, queue, skills and routing logic
• Create reusable components using variables and branching
• Integrate Studio with REST APIs and web services
• Design normal and exception/failure paths for customer interactions
• Test through unit, integration and end-to-end testing, and support releases

Essential skills and experience:

• 4+ years in contact-centre, IVR, workflow or application development
• Strong, recent hands-on NICE CXone Studio development
• IVR and call-flow development, routing and queues
• REST APIs, web services, JSON and XML
• Tracing, debugging and error handling
• Source control, release management and deployment practices

Desirable:

• NICE CXone certification
• Public sector or regulated environment experience