NICE CXone Development Studio Developer/Engineer

Infinite Computer Solutions; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Infinite Computer Solutions is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes.

The role focuses on NICE CXone, IVR development, call flows, REST API integration, and agile delivery within enterprise contact center projects.

Qualifications

• 8+ years IT experience with NICE CXone.
• Expertise in CXone Development Studio for designing and developing IVR applications.
• Experience configuring inbound/outbound call flows, ACD, queues, and skills-based routing.
• Strong scripting, call routing logic, and contact center workflows.
• Experience integrating NICE CXone with CRMs via REST APIs.

Skills

CXone expertise

IVR design & development

Call routing & ACD/queues

Scripting & debugging

Agile delivery

Tools

NICE CXone Development Studio

REST APIs

JSON

XML

Job description

Infinite is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with leading Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes.

With deep expertise in telecommunications, healthcare, banking, and finance, Infinite helps organizations optimize and modernize their technology landscapes to achieve long-term growth and efficiency.

Job Descriptions:

• 8+ years of overall IT experience with strong hands-on NICE CXone experience.
• Expertise in NICE CXone Development Studio for designing and developing IVR applications and call flows.
• Experience configuring inbound/outbound call flows, ACD, queues, and skills-based routing.
• Strong knowledge of scripting, call routing logic, and contact center workflows.
• Experience integrating NICE CXone with CRM platforms and external applications using REST APIs.
• Knowledge of JSON, XML, and web services.
• Strong troubleshooting, debugging, and performance optimization skills.
• Experience working with Agile teams and delivering enterprise contact center solutions.