NextGen EHR Support Analyst – Healthcare IT Champion

Integratedservice; McConnelsville (OH); On-site; USD 54,000 - 69,000; Full time

Benefits offered by this job

Medical

Vision

Short-term Disability

Long-term Disability

401K w/ Employer Match

Employee Assistance Program (EAP)

Job summary

Integrated Services for Behavioral Health in Central, OH is seeking a NextGen System Analyst to support the daily use, functionality, and optimization of the EHR system. This role provides frontline support to providers and staff, assists with training, and participates in testing and implementation of new features and system improvements.

The Analyst helps maintain EHR workflows and collaborates with the vendor and IT team to ensure reliable operations.

Qualifications

• 2-4 years of experience supporting an EHR system in a healthcare setting.
• 1 year of experience with CareLogic or NextGen EHR is preferred.
• Ability to maintain confidentiality and HIPAA compliance.
• Excellent communication and organizational skills.

Responsibilities

• Provide daily end-user support to clinicians and staff across the EHR system.
• Triage issues and escalate complex problems as needed.
• Serve as the point of contact for user questions and routine technical assistance.
• Maintain EHR workflows, templates, and documentation standards.
• Perform initial testing of minor changes, updates, or enhancements to the EHR system.
• Support documentation, user guides, and training materials.
• Coordinate with HR to deliver initial EHR training to new staff and providers.
• Provide refresher training and ongoing user support.
• Test new features, upgrades, and patches following structured plans.
• Provide day-of go-live support during system updates or changes.
• Prepare and distribute announcements about changes to the EHR.
• Maintain clear communication with vendors and internal teams on tickets and issues.
• Collaborate with clinical staff to identify improvement opportunities.

Skills

EHR support

HIPAA compliance

Communication skills

Organizational skills

Driver's license

Education

High School diploma or GED

Bachelor's degree in Health IT / Informatics / CS

Tools

CareLogic

NextGen EHR

Job description

Integrated Services for Behavioral Health in Central, OH is seeking a NextGen System Analyst to support the daily use, functionality, and optimization of the EHR system. This role provides frontline support to providers and staff, assists with training, and participates in testing and implementation of new features and system improvements.

The Analyst helps maintain EHR workflows and collaborates with the vendor and IT team to ensure reliable operations.