EHR System Analyst: Frontline Support & Optimization

Integratedservice; Marietta (OH); On-site; USD 54,000 - 69,000; Full time

Benefits offered by this job

Medical

Vision

Short-term Disability

Long-term Disability

401K with Employer Match

EAP

Job summary

Integrated Services for Behavioral Health in Central Ohio is seeking an EHR System Analyst to support daily use, optimization, and training of the EHR system across clinical and operational teams. The role collaborates with IT and vendor partners to ensure reliable workflows and system enhancements.

The position emphasizes training delivery, testing of updates, and day-of go-live support, with a preferred 2–4 years of healthcare EHR experience and familiarity with CareLogic or NextGen.

Qualifications

• A high school degree or GED equivalent is required.
• A bachelor’s degree in Health Information Technology, Informatics, Computer Science or related fields is preferred.
• 2-4 years of experience supporting an EHR system in a behavioral health or healthcare setting is required.
• 1 year of prior experience with CareLogic or NextGen EHR preferred.

Responsibilities

• Provide daily support to end users across clinical and operational teams in their use of the EHR system, including basic troubleshooting and issue resolution.
• Triage system issues, resolving those within scope and escalating more complex issues to the Senior EHR System Analyst or vendor as appropriate.
• Serve as the point of contact for user questions and routine technical assistance.
• Assists in maintaining EHR workflows, templates, and documentation standards as directed by the Managing Director of IT, with input from the Senior EHR System Analyst.
• Performs initial testing of minor changes, updates, or enhancements to the EHR system.
• Supports documentation of processes, updates, and user guides.
• Coordinates with HR and assists in delivering initial EHR training to new staff and providers.
• Provides routine refresher training and user support for existing staff.
• Assists with creating basic training and communication materials for new features or updates.
• Assists with testing new features, upgrades, and patches, following structured testing plans established by the Senior EHR System Analyst.
• Provides “day-of” go-live support to staff during system updates or functionality changes.
• Helps prepare and distribute basic announcement documentation for changes to the EHR affecting users.

Skills

HIPAA compliance

Excellent communication

Organizational skills

Driver's license

Auto insurance

Deadline management

Internet-based office

High-speed internet

Education

High school diploma or GED

Bachelor’s degree in related field

Tools

CareLogic EHR

NextGen EHR

Job description

Integrated Services for Behavioral Health in Central Ohio is seeking an EHR System Analyst to support daily use, optimization, and training of the EHR system across clinical and operational teams. The role collaborates with IT and vendor partners to ensure reliable workflows and system enhancements.

The position emphasizes training delivery, testing of updates, and day-of go-live support, with a preferred 2–4 years of healthcare EHR experience and familiarity with CareLogic or NextGen.