Payroll Ops Team Lead — Client Support & Mentorship

Fairygodboss; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Best-in-class benefits from Day 1

Paid time off for volunteering

Opportunities for career growth

Job summary

Fairygodboss is seeking a Totalsource Leaves Team Lead in Tempe, Arizona. You will guide a team, ensuring quality client support and managing escalations while providing training and mentorship.

With at least 3 years of experience and a focus on client service, this role requires strong organizational skills and familiarity with ADP platforms. Enjoy a culture that values equity, growth opportunities, and comprehensive benefits.

Qualifications

• Minimum 3 years of experience in a related field.
• Experience with HENRY and/or TAMMY platforms.
• Strong organizational and adaptability skills.

Responsibilities

• Lead daily activities and assess team performance.
• Train and mentor team members on function.
• Handle client escalations and develop action plans.
• Prepare reports on team statistics and performance.

Skills

Client service skills

Team leadership

Technical support

Communication skills

Education

College degree or equivalent experience

Tools

ADP HR and payroll systems

Microsoft Office (Word/Excel)

Job description

Fairygodboss is seeking a Totalsource Leaves Team Lead in Tempe, Arizona. You will guide a team, ensuring quality client support and managing escalations while providing training and mentorship.

With at least 3 years of experience and a focus on client service, this role requires strong organizational skills and familiarity with ADP platforms. Enjoy a culture that values equity, growth opportunities, and comprehensive benefits.