Property Support Specialist

Hotwire Communications Ltd; Boca Raton (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Healthcare/Dental/Vision

401K Retirement Plan with Company Mact

Paid Vacation, Sick Time, and Holidays

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts

Employee Referral Bonuses

Entertainment Discounts/Perks

Job summary

Hotwire Communications Ltd in Boca Raton, FL is seeking a Property Support Specialist to coordinate onsite duties for properties undergoing upgrades. The role emphasizes outbound calling to schedule technicians, installs, change orders, and education appointments, while ensuring proper documentation and close of service orders.

You will interact with customers face-to-face at our remote office, perform QA on documents, maintain product knowledge, and escalate issues to the Account Management

Qualifications

• Associates Degree in General Business with at least 6 months of operational experience.
• Excellent knowledge of resources to support our customers including internal team members, third party vendors and support teams.
• Excellent communication and time management skills.

Responsibilities

• Outbound calls to customers to schedule installations, change orders, trouble tickets or Customer Education appointments for the property.
• Ensure scheduled appointments are completed in a timely manner.
• Complete audits for the property when necessary for customer accounts.
• Maintain up to date company product knowledge, processes and procedures.
• Escalate resident issues to the Account Management team.
• Other duties as assigned.

Skills

Multi-tasking

Clear phonics

Grammar

Fast learner

Communication

Time management

Education

Associate degree in General Business

Job description

The Property Support Specialist coordinates the onsite duties associated with business operations and upgrades of a property with a strong focus on outbound calling to schedule technicians, installs, change orders and troubles. The specialist handles daily interaction with customers face to face in our remote office while also providing a QA function to ensure all customer documentation is uploaded into their file and service orders are properly documented and closed.

RESPONSIBILITIES

• Outbound calls to customers using Noble and scheduling installations, change orders, trouble ticket or Customer Education appointments for the property
• Ensure scheduled appointments are completed in a timely manner
• Complete audits for the property when necessary for customer accounts
• Maintain up to date company product knowledge, processes and procedures
• Escalate resident issues to the Account Management team
• Other duties as assigned

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Have strong multi-tasking abilities
• Good clear phonics with a friendly voice on the phone
• Strong grammar skills
• Ability to sit for long periods of time with limited breaks
• Fast Learner, very intuitive, visualize the issue and take action
• Associates Degree in General Business with at least 6 months of operational experience
• Requires an excellent knowledge of all resources required to support our customers including internal team members, third party vendors, contractors and support teams
• Excellent communication and time management skills

BENEFITS

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.