New Patient Scheduling & Referral Specialist

Resolve Pain Solutions; Marrero (LA); On-site; USD 30,000 - 45,000; Full time

Job summary

Resolve Pain Solutions in Marrero, Louisiana, is seeking a New Patient Scheduler / Referral Coordinator responsible for converting new patient referrals into scheduled visits. This role ensures prompt patient contact, manages referrals, and maintains accurate documentation for practice growth and patient satisfaction.

The ideal candidate will have at least one year of experience in medical scheduling or patient access roles, strong communication skills, and knowledge of insurance types. This position is crucial as the first point of contact for patients.

Qualifications

• Minimum 1 year of experience in medical scheduling, call center, or patient access role.
• Strong knowledge of insurance types (commercial, Medicaid, WC, Medicare).
• Exceptional phone etiquette and patient communication skills.

Responsibilities

• Receive and process all new patient referrals.
• Enter referrals into ReferralMD and ClinicalWorks accurately.
• Contact new patients within same business day when referrals are received.
• Verify insurance benefits and referral requirements.
• Document all patient contact attempts in ReferralMD and eClinicalWorks.

Skills

Medical scheduling experience

Call center experience

Patient access skills

Phone etiquette

Attention to detail

Tools

eClinicalWorks

ReferralMD

Job description

Resolve Pain Solutions in Marrero, Louisiana, is seeking a New Patient Scheduler / Referral Coordinator responsible for converting new patient referrals into scheduled visits. This role ensures prompt patient contact, manages referrals, and maintains accurate documentation for practice growth and patient satisfaction.

The ideal candidate will have at least one year of experience in medical scheduling or patient access roles, strong communication skills, and knowledge of insurance types. This position is crucial as the first point of contact for patients.