New Patient Scheduling Navigator

Hematology Oncology Associates of the Palm Beaches; Lake Worth (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Hematology Oncology Associates of the Palm Beaches is seeking a patient scheduling coordinator to manage incoming referrals, verify information, and coordinate with physicians and support teams to schedule new patient appointments.

You will work closely with medical records, insurance teams, and clinical staff to ensure accurate documentation, timely scheduling, and clear communication with patients, all within a compassionate and patient-centered environment.

Qualifications

• Evaluate incoming patient referral documents for completeness and accuracy.
• Communicate with referring and attending physicians to clarify medical information.
• Work closely with the Medical Records department to obtain missing documentation.
• Coordinate with insurance verification and authorization teams to ensure pre-appointment requirements are met.

Responsibilities

• Schedule new patient appointments with attention to diagnosis severity and physician availability.
• Document all patient communications and scheduling activities in the EMR system.
• Triage calls and inquiries related to new patient scheduling and route to appropriate staff.
• Track and follow up on incomplete referrals or missing documentation to avoid delays in patient care.

Skills

Communication

Scheduling

Care coordination

EMR experience

Medical terminology

Tools

EMR software

Job description

Hematology Oncology Associates of the Palm Beaches is seeking a patient scheduling coordinator to manage incoming referrals, verify information, and coordinate with physicians and support teams to schedule new patient appointments.

You will work closely with medical records, insurance teams, and clinical staff to ensure accurate documentation, timely scheduling, and clear communication with patients, all within a compassionate and patient-centered environment.