New Patient Access & Scheduling Specialist

Astera Cancer Care; Atlantis (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Hematology Oncology Associates of the Palm Beaches seeks a scheduling coordinator to manage incoming referrals, coordinate with physicians, verify insurance, and schedule new patient appointments with compassion. You will work closely with medical records and clinical teams to ensure timely access to care.

The role emphasizes accurate documentation in the EMR, clear patient communication, and adherence to clinical guidelines for appointment prioritization.

Qualifications

• Experience reviewing referral documents for completeness.
• Ability to verify insurance and pre-appointment requirements.
• Excellent communication with physicians, patients and staff.

Responsibilities

• Evaluate incoming patient referral documents for completeness and accuracy.
• Communicate with referring and attending physicians to clarify medical information or obtain details.
• Contact patients to schedule new appointments based on urgency and guidelines.
• Review and evaluate patient medical records to determine complexity and urgency.
• Coordinate with EMR to document patient communications and scheduling activities.
• Triage calls related to new patient scheduling and route to appropriate staff.
• Support quality and performance initiatives for patient access and scheduling accuracy.

Skills

Communication

Customer service

Coordination

Attention to detail

Education

High school diploma

Tools

EMR system

Insurance verification software

Scheduling software

Job description

Hematology Oncology Associates of the Palm Beaches seeks a scheduling coordinator to manage incoming referrals, coordinate with physicians, verify insurance, and schedule new patient appointments with compassion. You will work closely with medical records and clinical teams to ensure timely access to care.

The role emphasizes accurate documentation in the EMR, clear patient communication, and adherence to clinical guidelines for appointment prioritization.