New Patient Referral Navigator

OneOncology; Town of Grand Rapids (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

The Cancer & Hematology Centers are seeking a New Patient Referral Specialist to support and collaborate with the clinic team, ensuring compassionate, efficient care for new patients. You will act as a liaison with referring providers, manage intake and scheduling, verify demographics and insurance, and coordinate pre-visit forms and communications.

You will also handle insurance verification and authorization, maintain wait lists, and participate in ongoing training to uphold best practices in

Qualifications

• Required High School Diploma or equivalent.
• Required to successfully complete orientation program.
• Preferred one year experience in an outpatient physician practice or healthcare setting.

Responsibilities

• Act as a liaison between CHC and referring provider offices/hospital systems to effectively manage the intake and scheduling process of all new patients.
• Maintain clear communication with referring entities throughout the intake process, ensuring timely updates are provided.
• Manage provider schedules effectively to facilitate the scheduling of new patients with sub-specialty providers, while balancing clinical urgency.
• Maintain frequent communication with providers and leaders about schedule changes, prioritized patients, and other new patient details.
• Finalize patient entry by verifying demographic and insurance information, creating a new chart, and obtaining all relevant medical records.
• Complete insurance verification and obtain global authorization on all new patients, identifying insurance gaps or deficiencies to ensure early intervention.
• Identify and address potential barriers to care or access, referring to other teams for support when indicated.
• Support patient portal enrollment to support value-based care measures and patient access to information.
• Coordinates delivery and execution of pre-visit forms.
• Maintains a dynamic wait list to track patients eligible for sooner visit times.

Skills

Liaison/communication

Scheduling management

Process verification

Education

High School Diploma or equivalent

Orientation program completion

Job description

The Cancer & Hematology Centers are seeking a New Patient Referral Specialist to support and collaborate with the clinic team, ensuring compassionate, efficient care for new patients. You will act as a liaison with referring providers, manage intake and scheduling, verify demographics and insurance, and coordinate pre-visit forms and communications.

You will also handle insurance verification and authorization, maintain wait lists, and participate in ongoing training to uphold best practices in