New Patient Intake & Scheduling Specialist

SolutionHealth; Manchester (NH); On-site; USD 25,000 - 30,000; Full time

Job summary

SolutionHealth is seeking an organized, patient-facing Office Specialist to independently manage the new patient office and act as the first point of contact for referrals and patients. You will respond to inquiries, schedule appointments, collect demographics and insurance information, and support the referral workflow in our Epic system.

Candidates should have a high school diploma, at least three years of medical office experience, and proficiency with Microsoft Office.

Qualifications

• Proficient in Microsoft Office and clerk duties.
• Experience navigating Epic electronic medical records.
• Detail-oriented with strong organizational and communication skills.

Responsibilities

• Process incoming referrals for new and existing patients and schedule appointments.
• Assist potential new patients and referring offices with intake and documentation.
• Answer and screen calls, directing inquiries as appropriate.
• Obtain and verify demographics and insurance information for new patients.
• Request prior medical records, tests, and referrals to ensure information is available before appointments.
• Maintain logs to track referrals and follow up on pending issues.

Skills

Microsoft Office

Epic EMR

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

EPIC EMR

Job description

SolutionHealth is seeking an organized, patient-facing Office Specialist to independently manage the new patient office and act as the first point of contact for referrals and patients. You will respond to inquiries, schedule appointments, collect demographics and insurance information, and support the referral workflow in our Epic system.

Candidates should have a high school diploma, at least three years of medical office experience, and proficiency with Microsoft Office.