New Patient Coordinator (Madison)

Orthodontic Experts Ltd; Madison (WI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Travel Pay to sister clinics

Clinical Bonuses

Paid Time Off

Holiday Pay

Medical, Dental, Vision, Life

401(k) Matching

Transit Reimbursement

Free Orthodontic Treatments

Job summary

Orthodontic Experts Ltd is seeking a New Patient Coordinator in Madison, WI. The role involves greeting new patients, collecting records (pictures and x-rays), and supporting treatment planning.

Travel to other clinic locations is required, with responsibilities spanning patient communication, record collection, and coordinating with the Treatment Coordinator. The position offers competitive hourly pay, bonuses, and comprehensive benefits for full-time staff, with schedule variations including

Qualifications

• Greeting new patients and welcoming them to the practice.
• Taking records (pictures and x-rays) to set a treatment plan.
• Travel to other clinic locations as needed.
• Assist in sterilizing equipment and maintaining a clean environment.

Responsibilities

• Greet new patients and welcome them to the practice.
• Take records (pictures and x-rays) to support treatment planning.
• Take clear x-rays and photos; take accurate scans for retainers.
• Assist in sterilizing equipment and keep the work area clean.
• Collaborate with Treatment Coordinator for patient case acceptance.
• Support clinic goals and participate in marketing events.

Skills

Customer service

Communication

Teamwork

Travel readiness

Computer skills

Education

High School Diploma/GED

Tools

Office software

Job description

Description

About us:

At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.

We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

If you’re looking to grow your career with a purpose-driven, patient-centered organization.

We also offer competitive pay!

Pay Range: $17.00-$18.00 per hour plus bonuses!

Job Description:

If you are looking to begin a career in ortho this is the springboard position for you! You will be greeting new patients and welcoming them to the practice. Following the office introduction, you take records (pictures and x-rays) which will be utilized to set a treatment plan for the new patient.

Duties include but are not limited to:

• Taking clear x-rays.
• Taking clear photos.
• Taking accurate scans for retainers.
• Assisting in sterilizing equipment.
• Maintaining clean working environment (not limited to picture & X-ray area).
• Work with the Treatment Coordinator to ensure patient case acceptance by orchestrating a “warm hand-off” to the TC.
• Assist in meeting and/or exceeding monthly and annual clinic goals.
• Cover topics such as payment options and provide the patient with general information regarding insurance coverage as it relates to orthodontics.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Participate in Marketing Events
• Other tasks as assigned.

Requirements

• High School Diploma/ GED
• New Patient Coordinators should have the ability to work independently, and in a team setting.
• Computer skills
• New Patient Coordinators should have the ability to travel & transport self to other practice locations.
• Minimum 6 months Chairside experience.

Working Hours/ Location:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday & Friday 6:45am – 3:00pm
• 2 Saturdays per month
• 1710 Eagan Rd, Madison, WI 53704
• Travel availability to Beloit and Menomonee Falls

Benefits (for our full-time employees):

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments