New Patient Coordinator (Arlington Heights)

Orthodontic Experts Management LLC; Arlington Heights (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Travel Pay

Clinical Bonuses

Paid Time Off

Health Insurance

Job summary

Orthodontic Experts is seeking a New Patient Coordinator for our Arlington Heights, IL location. You will greet new patients, welcome them to the practice, and take records (photos and x-rays) used to set treatment plans.

Travel to other clinics may be required, and you will assist in conveying payment options and insurance details to patients. Full-time role with competitive benefits; you will collaborate with the Treatment Coordinator to ensure smooth patient hand-offs and help achieve clinic

Qualifications

• High School Diploma or GED required.
• Ability to work independently and in a team setting.
• Computer skills and comfort with basic software.
• Ability to travel to other practice locations as needed.
• Minimum 6 months chairside experience (orthodontic setting preferred).

Responsibilities

• Greet new patients and welcome them to the practice.
• Take records (pictures and x-rays) to help set treatment plans for new patients.
• Take clear x-rays and photos; obtain accurate scans for retainers.
• Assist in sterilizing equipment and maintain a clean work area.
• Coordinate with the Treatment Coordinator for warm hand-offs.
• Support meeting monthly and annual clinic goals.
• Discuss payment options and provide insurance information related to orthodontics.
• Travel to sister clinics when required; perform administrative tasks as needed.
• Participate in marketing events and other duties as assigned.

Skills

Independent work

Teamwork

Computer skills

Customer service

Education

High School Diploma/ GED

Job description

Description

About us:

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.

We are looking for team members who are passionate about high-quality care and align with our Core Values:

Accountability

Continuous Improvement

Inclusion

Integrity

Respect

Teamwork

Transparency

If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.

Job Description:

You will be greeting new patients and welcoming them to the practice. Following the office introduction, you take records (pictures and x-rays) which will be utilized to set a treatment plan for the new patient.

Duties include but are not limited to:

• Taking clear x-rays.
• Taking clear photos.
• Taking accurate scans for retainers.
• Assisting in sterilizing equipment.
• Maintaining clean working environment (not limited to picture & X-ray area).
• Work with the Treatment Coordinator to ensure patient case acceptance by orchestrating a “warm hand-off” to the TC.
• Assist in meeting and/or exceeding monthly and annual clinic goals.
• Cover topics such as payment options and provide the patient with general information regarding insurance coverage as it relates to orthodontics.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Participate in Marketing Events
• Other tasks as assigned.

Requirements

• High School Diploma/ GED
• New Patient Coordinators should have the ability to work independently, and in a team setting.
• Computer skills
• New Patient Coordinators should have the ability to travel & transport self to other practice locations.
• Minimum 6 months Chairside experience.

Working Hours/ Location:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday & Friday 6:45am – 3:00pm
• 2 Saturdays per month
• Two 9:45 am to 6:00 pm shifts per month
• Full-time
• 1010 S.Arlington Heights Rd Arlington Heights, IL 60005
• Travel availability to Mundelein, Algonquin, Dekalb
• Rate of pay - $17.00 hourly

Benefits (for our full-time employees):

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments