Lymphoma New Patient Care Coordinator

Dana-Farber Cancer Institute; Brookline (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston is seeking a New Patient Scheduling Coordinator to manage all aspects of new patient appointments in line with scheduling guidelines, delivering superior service to patients, families, physicians, and staff. You will triage inquiries, perform patient intake, coordinate with the clinical team, arrange medical records and referrals, and support timely care.

A bachelor’s degree in health administration is preferred, with up to one year of healthcare or

Qualifications

• Bachelor’s degree in health administration or related field preferred, with up to 1 year healthcare and/or customer service experience.
• Strong communication and organizational skills are essential.
• Ability to multi-task and work with a multidisciplinary team.

Responsibilities

• Provides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting incoming telephone calls.
• Triages issues and answering general questions, with the goal of resolving requests in real time.
• Completes patient intake for each caller, including those resolved, or those requiring action by disease center New Patient Coordinator.
• Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills.
• Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines.
• Collaborates with New Patient Coordinator team to ensure seamless coverage and task management in times of full and partial staffing levels.
• Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
• Appropriately arranges resources and materials to support the highest standard of patient experience and visit, i.e. review and organize medical records, coordinate receipt of tissue, ensure receipt of new patient appointment packet.
• Answers telephone calls, responds to emails, and manages other referral inputs, as appropriate for new patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.
• Provides program specific information to callers and refer calls as necessary.
• Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments.
• Provides information to the patient regarding the need for insurance referral(s) and refers calls as appropriate.
• Assists in processing paperwork associated with clinical care including managing materials requests, signing up for EMR portal.
• Strives to meet defined service levels and key performance indicators.
• Other duties and responsibilities as required.

Skills

Customer service

Communication

Organization

Multitasking

Phone etiquette

Education

Bachelor's degree in health administration

Job description

Dana-Farber Cancer Institute in Boston is seeking a New Patient Scheduling Coordinator to manage all aspects of new patient appointments in line with scheduling guidelines, delivering superior service to patients, families, physicians, and staff. You will triage inquiries, perform patient intake, coordinate with the clinical team, arrange medical records and referrals, and support timely care.

A bachelor’s degree in health administration is preferred, with up to one year of healthcare or