New Home Sales Concierge

MDC Holdings, Inc. / Richmond American Homes; Aurora (CO); On-site; USD 115,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) plan

Paid time off

Life insurance

AD&D insurance

Disability insurance

EAP

Job summary

Sekisui House U.S., Inc. is seeking a motivated team member to support community sales operations in model homes and sales offices. You will manage customer interactions, maintain CRM data, and assist with tours and administrative tasks to ensure a polished buyer experience.

Join a collaborative environment with a focus on health, work-life balance, and comprehensive benefits as you learn homebuilding processes and sales workflows in a dynamic market.

Qualifications

• High school diploma or equivalent.
• Up to 1 year of relevant professional experience.
• Basic familiarity with customer service or administrative work.
• Bachelor’s degree OR an equivalent combination of education and experience preferred.
• Exposure to CRM systems or customer-tracking tools.
• General understanding of real estate or homebuilding concepts is helpful but not required.

Responsibilities

• Greet visitors and assist with initial customer interactions to ensure a welcoming and professional first impression.
• Support Community Sales Consultants by standing in as needed, assisting with tours, and addressing routine buyer inquiries.
• Maintain accurate prospect, visitor, and sales-related data in CRM, tracking tools, and other systems.
• Prepare and maintain model homes, sales offices, and marketing materials to ensure a polished and organized environment.
• Support onsite events, community activities, and promotional initiatives.
• Assist with administrative tasks, including contract preparation, paperwork, and reporting.
• Monitor inventory of sales materials, supplies, and model home readiness.
• Participate in training and development programs to build knowledge of products, sales processes, and homebuilding operations.

Skills

Communication

Customer service

Teamwork

Adaptability

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

Sekisui House U.S., Inc. is seeking a motivated team member to support community sales operations in model homes and sales offices. You will manage customer interactions, maintain CRM data, and assist with tours and administrative tasks to ensure a polished buyer experience.

Join a collaborative environment with a focus on health, work-life balance, and comprehensive benefits as you learn homebuilding processes and sales workflows in a dynamic market.