Home Sales Concierge

Sekisui House U.S., Inc.; Houston (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Life insurance

Employee assistance program

Job summary

Sekisui House U.S., Inc. is seeking a Community Sales Assistant to support our sales operations at model homes and sales offices in Houston.

You will help with tours, respond to buyer inquiries, and ensure CRM and tracking data are accurate to support a smooth customer experience. You will learn our homebuilding processes and gain exposure to product features, pricing, and community operations, while collaborating with the mortgage team to facilitate seamless customer journeys.

Qualifications

• High school diploma or equivalent.
• Up to 1 year of relevant professional experience.
• Basic familiarity with customer service or administrative work.

Responsibilities

• Greet visitors and assist with initial customer interactions to ensure a welcoming and professional first impression.
• Support Community Sales Consultants by standing in as needed, assisting with tours, and addressing routine buyer inquiries.
• Maintain accurate prospect, visitor, and sales-related data in CRM, tracking tools, and other systems.
• Prepare and maintain model homes, sales offices, and marketing materials to ensure a polished and organized environment.
• Support onsite events, community activities, and promotional initiatives.
• Assist with administrative tasks, including contract preparation, paperwork, and reporting.
• Monitor inventory of sales materials, supplies, and model home readiness.
• Participate in training and development programs to build knowledge of products, sales processes, and homebuilding operations.
• Support communication between customers, sales team members, and other departments to facilitate smooth handoffs and a positive experience.
• Conduct follow-up with prospects with the guidance of sales team members.
• Learn and understand local market, including competitor pricing, floor plans, and options offered.
• Participate in sales simulations with sales team members to refine sales skills.
• Work closely with mortgage team to learn the mortgage process, to provide customers with a seamless experience.
• Perform additional duties as assigned to support day-to-day operations and team objectives.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Sales processes

Product knowledge

Adaptability

Feedback receptiveness

Professional demeanor

Education

High school diploma

Real estate license

Bachelor’s degree or equivalent

Tools

CRM software

Job description

Sekisui House U.S., Inc. is seeking a Community Sales Assistant to support our sales operations at model homes and sales offices in Houston.

You will help with tours, respond to buyer inquiries, and ensure CRM and tracking data are accurate to support a smooth customer experience. You will learn our homebuilding processes and gain exposure to product features, pricing, and community operations, while collaborating with the mortgage team to facilitate seamless customer journeys.