Neurosurgical Front Office Operations Supervisor

Community Health Network; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Community Health Network is seeking a Supervisor Practice Operations to support the Practice Administrator in daily front office operations. You will ensure efficient workflows, proper staffing, strong customer service, and a positive patient experience.

The role involves supervising front office teams, coordinating schedules, managing call-ins, and maintaining Kronos timekeeping and approvals, while partnering with leadership on staffing and performance.

Qualifications

• Front office oversight and daily operations in a healthcare setting.
• Experience in supervising front office staff and coordinating coverage.
• Billing inquiries and patient payment processes experience preferred.

Responsibilities

• Support daily front office operations and workflows.
• Manage staffing coverage and call-ins; coordinate schedules.
• Maintain Kronos timekeeping and approvals.
• Oversee work queues, reporting, and operational processes.
• Assist patients with billing inquiries and payments; partner with leadership on staffing and performance.

Skills

Strong communication

Organization

Problem-solving

Customer service

Staff scheduling

Coaching and feedback

Staff development

Hiring and performance

Multitasking

Team collaboration

Education

Associate’s Degree with healthcare exp. 4+ yrs

Bachelor’s Degree or equivalent

Equivalent education + experience

Tools

Kronos

Job description

Community Health Network is seeking a Supervisor Practice Operations to support the Practice Administrator in daily front office operations. You will ensure efficient workflows, proper staffing, strong customer service, and a positive patient experience.

The role involves supervising front office teams, coordinating schedules, managing call-ins, and maintaining Kronos timekeeping and approvals, while partnering with leadership on staffing and performance.