Ambulatory Front Desk Operations Supervisor

Cooper Norcross Health; Cherry Hill Township (NJ); On-site; USD 65,000 - 85,000; Full time

Job summary

Cooper Norcross Health seeks a Supervisor of Operations to lead front-end operations for a 44+ exam room facility with 17+ providers. You will supervise front-desk teams, drive HIPAA-compliant processes, and partner with leads to meet goals and metrics.

Ideal candidates have 3–5 years in supervisory roles in ambulatory care, with strong communication, organizational, and problem-solving skills and experience with healthcare software and Kronos payroll.

Qualifications

• Minimum 2+ years of supervisory experience in ambulatory/front-desk settings.
• Background in building relationships and managing front-desk teams.
• Strong HIPAA knowledge and business practices compliance.
• Excellent written, organizational, and verbal communication skills.
• Proficiency with health care software and basic IT tools (MS Office).

Responsibilities

• Set strategic goals with sound analysis and projections for front-desk operations.
• Review and renew standard operating procedures for front-end operations.
• Hire, train and monitor front-desk staff and coordinate with leads.
• Ensure policies meet HIPAA and industry regulations.
• Address patient complaints and improve patient experience.
• Lead regular staff meetings and performance reviews.

Skills

Communication

Analytical thinking

Leadership

Time management

Problem-solving

Team management

Education

Bachelor's degree

Ambulatory care management experience

Tools

Kronos payroll

Healthcare software

Job description

Cooper Norcross Health seeks a Supervisor of Operations to lead front-end operations for a 44+ exam room facility with 17+ providers. You will supervise front-desk teams, drive HIPAA-compliant processes, and partner with leads to meet goals and metrics.

Ideal candidates have 3–5 years in supervisory roles in ambulatory care, with strong communication, organizational, and problem-solving skills and experience with healthcare software and Kronos payroll.