Healthcare Office Operations Supervisor

Hospital for Special Surgery; Florida; On-site; USD 48,000 - 73,000; Full time

Job summary

Hospital for Special Surgery in the United States is seeking an experienced office operations supervisor to oversee daily administrative and clinical support activities. You will manage front desk and checkout functions, ensuring smooth patient flow and timely service delivery.

The role requires supervising Medical Assistants, LPNs, ATCs, and administrative staff, with a focus on efficiency, adherence to workflows, and effective service recovery.

Responsibilities

• Oversees daily operations of the office, including front desk, clinical support staff, and checkout functions
• Manages team schedules across administrative and clinical staff to support provider schedules and patient flow
• Directly supervises Medical Assistants, LPNs, ATCs, and administrative support staff
• Monitors office efficiency throughout the day and intervenes to prevent delays
• Provides at-the-elbow troubleshooting and operational support
• Serves as primary escalation point for patient concerns and service recovery
• Manages day-to-day operational needs for on-site physicians
• Oversees administrative and clinical inventory
• Completes end-of-day audits and reconciliation processes
• Serves as primary back-up for staffing coverage
• Promotes adherence to workflows, policies, and service standards

Job description

Hospital for Special Surgery in the United States is seeking an experienced office operations supervisor to oversee daily administrative and clinical support activities. You will manage front desk and checkout functions, ensuring smooth patient flow and timely service delivery.

The role requires supervising Medical Assistants, LPNs, ATCs, and administrative staff, with a focus on efficiency, adherence to workflows, and effective service recovery.