Supervisor Practice Operations - Neurosurgical Care

Community Health Network; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Community Health Network is seeking a Supervisor Practice Operations to support the Practice Administrator in daily front office operations. You will ensure efficient workflows, proper staffing, strong customer service, and a positive patient experience.

The role involves supervising front office teams, coordinating schedules, managing call-ins, and maintaining Kronos timekeeping and approvals, while partnering with leadership on staffing and performance.

Qualifications

• Front office oversight and daily operations in a healthcare setting.
• Experience in supervising front office staff and coordinating coverage.
• Billing inquiries and patient payment processes experience preferred.

Responsibilities

• Support daily front office operations and workflows.
• Manage staffing coverage and call-ins; coordinate schedules.
• Maintain Kronos timekeeping and approvals.
• Oversee work queues, reporting, and operational processes.
• Assist patients with billing inquiries and payments; partner with leadership on staffing and performance.

Skills

Strong communication

Organization

Problem-solving

Customer service

Staff scheduling

Coaching and feedback

Staff development

Hiring and performance

Multitasking

Team collaboration

Education

Associate’s Degree with healthcare exp. 4+ yrs

Bachelor’s Degree or equivalent

Equivalent education + experience

Tools

Kronos

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Supervisor Practice Operations supports the Practice Administrator/Manager in daily practice operations, with primary responsibility for front office oversight. This role ensures efficient workflows, appropriate staffing, strong customer service, and positive patient experience. Responsibilities include supporting daily front office operations, managing workflows and staffing coverage, coordinating schedules and call-ins, and maintaining Kronos timekeeping and approvals. The supervisor oversees work queues, reporting, and operational processes, assists patients with billing inquiries and payment processes, and partners with leadership on staffing, engagement, and performance. This role also provides coaching and feedback, supports staff development, contributes to hiring and performance reviews, and fosters a positive, inclusive, high-performing team environment.

Exceptional Skills And Qualifications

• Associate’s Degree with 4 years of relevant healthcare experience (preferred), or
• Bachelor’s Degree or equivalent healthcare experience (preferred), or
• Equivalent combination of education and experience
• 5+ years in a healthcare environment (front office/customer service required)
• 2+ years of supervisory or lead front office experience
• Billing experience preferred
• Demonstrate strong communication, organization, and problem-solving skills
• Ability to balance multiple priorities and make day-to-day operational decisions
• Strong communication, organization, problem-solving skills
  

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.